Parts & Service Sales Representative, Power Systems

Description

• Apply effective sales techniques, including prospecting, telemarketing, and delivering compelling sales presentations.
• Actively seek non-Cat sales opportunities in a defined territory and report customer contact information and current competitors in the company CRM system.
• Actively promote the sales of POW-R-GUARD long-term service agreements in the assigned territory.
• Actively pursue engine opportunities within the Prospect Customer list.
• Maintain an in-person account frequency of 12 visits per week.
• Assist in resolving credit issues if a customer's account becomes delinquent.
• Record all customer communication and topics discussed in the company CRM system.
• Keep a library of all Caterpillar service publications and assist in maintaining engine serial numbers/unit numbers and customer contact information using the company CRM system.
• Profile assigned accounts as directed by the Product Support Sales Manager, conducting periodic maintenance throughout the year.
• Monitor and update the customer database for changes in contact names, addresses, phone numbers, machine data, and other relevant information.
• Collaborate with New Machine Sales/Rental, Parts, Service, and Inside Sales teams to ensure exceptional customer satisfaction for Engine and Generator services.
• Promote ongoing service and parts special sales promotions, such as long-term service agreements, Extended warranties, and CAT Remote Asset Monitoring.
• Advocate for sound maintenance practices among customers.
• Participate in factory visits, engage with local trade associations, and contribute to related commercial marketing account activities.

Requirements

• Multi-tasking with good communication, planning & organizational skills are needed
• Excellent communication skills (written, e-mail, and verbal) are required.
• Must be able to take the initiative and work under limited supervision.
• Must have PC experience with MS Excel, Word, and general computer literacy.
• EPG experience in sales and service is highly preferred.
• Must be able to lift 20 lbs.
• Must be able to handle general math calculations on money, weight measurement, volume, and distance.
• High School Diploma or equivalent is required.
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
• Prior sales experience a must.

Benefits

• Paid Holidays
• Health, Dental, Vision, Disability, and Life Insurance
• Paid Time Off Prorated 80 hours of PTO + 1 Floating Holiday
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Education Assistance
• Voluntary Benefits Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection
• Paid Parental Leave and Funeral Leave

Training + Development

Interview process

Visa Sponsorship

Security clearance