Development Team Manager

• Maintain open and effective communication within the team and across departments.
• Guide the development of delivery forecasts that lead to predictability.
• Identify and develop meaningful metrics/measurements to support teams’ ability to create success and continual improvement.
• Serve as a member of the Development Leadership team to create strategies and plan improvements to aid in evolving the Development organization.
• Ensure all agile activities are in place and followed effectively. Create alignment to common goals and evolve ways of working that support the team’s culture, predictability, quality, and craft. Promote team learning and continual improvement.
• Assist with onboarding support for new hires and ensure they have the necessary training to succeed.
• Ensure the team has the necessary resources, tools, and knowledge to perform their jobs effectively.
• Address conflicts and find solutions to ensure a positive and productive environment.
• Drive integration and delivery practices. Identify inefficiencies in team processes and promote/facilitate changes to improve efficiency, team health, and continuous learning.
• Lead one or more cross-functional software development teams to achieve organizational goals, creating a positive and engaging work environment.
• Create focus and empowerment for the development teams by anticipating and removing impediments, protecting teams’ time to guard the ability to deliver, and driving practices to manage scope.
• Promote and facilitate collaboration between the development teams and the Product Management, Technical Engineering, Architecture, and Support teams.
• Foster a strong team dynamic, building a positive team culture and encouraging learning and collaboration.
• Ensure the team’s work aligns with the overall goals of the organization.
• Advocate and mentor best practices in product development, software engineering, and architecture.
• Set goals, provide feedback, conduct performance reviews, and address performance issues.
• Provide opportunities for employee growth and development.
• Instill a user focus in team activities. Promote frequent feedback cycles to infuse insights from end-users, key stakeholders, and the production experience into the product development cycle.

Ability to communicate to technical and non-technical audiences.

Knowledge of Design Thinking, User-Centered Design, Product Discovery, and modern Product Management preferred.

Demonstrated skills in coaching, mentoring, and conflict resolution.

Ability to travel as needed, including rental car and air flight.

Five+ years of direct experience in agile/lean methodologies in a software development environment.

Experience with developing Software as a Service and evolving long-standing platforms preferred.

Bachelor’s or master’s degree in business administration, management, or a technology-related field preferred.

Experience in a management role leading teams/individuals preferred.

Experience promoting and communicating change messages.

Normal office environment with use of computers and telephone systems; no unusual physical demands.