Project Manager | Quality Assurance

Description

• Confirm all installation issues will be resolved
• Ensures field paperwork is complete, and delivered in a timely manner
• Signed post install reports, delivery tickets, punch list; send email to verify
• Single point of contact for, and coordinates with, client and all third-party firms (A&D firm, contractor, cabling vendor, building manager, electrician and other trades, client’s facility and IT groups, movers, etc.)
• Walk through with Installer and regroup with Project Manager (if applicable or Account Manager)
• Schedule install dates with Service Provider and update punch tracker
• Photograph and document damages and missing product on prints in PlanGrid; mark all installation issues with tape (adjustments and alignments).Include Eats & Client Requests.
• Develops work plan, schedule and logistics based on overall project parameters, project schedule and scope, and customer’s goals
• Address issues from pre-punch
• Reviews project site, plans and product specifications
• Establishes Project Timeline and maintains the timeline throughout the project (regularly reviewing with client team)
• Host Weekly meeting to review CA and Warranty issues within assigned Market
• Reviews ship dates for adherence to original requirements
• Maintains detailed project documentation, including documentation of key project decisions and customer/project requests/revisions
• Photograph condition of the furniture in PlanGrid for record.
• Provide punch list to internal team and process paperwork for replacements within 24-48 hours
• Directs, coordinates and manages task assignments and completion for entire dealer team
• Send Eats and Client Requests to internal team for Order Processing
• Assure the client issues will be resolved
• Confirm completion
• Pre-punch: meet with Lead Installer and Project Manager (if applicable or Account Manager) prior to punch walk
• Establishes overall project scope and manages dealer/manufacturer team to ensure coordinated effort
• Managing Project Status reports for the internal and external team documenting status of vendor purchase orders (ship dates, receiving, etc)
• Inspect all furniture (focusing on locks, drawers, task lights and any electrified furniture pieces)
• Plan Grid punch list to be updated regularly and sent to the Internal Team and/or Client (including Eats)
• Supervises site installation, including performance of work, installation administration and timeliness of task completion

Requirements

• Ability to execute site specific conditions and take and document measurements
• Commercial furniture knowledge
• Excellent organizational abilities
• Outstanding communication skills
• Strong product and technical knowledge, including applicable building codes, correct product application, custom applications and pricing, price estimating and solicitation, electricity and cabling, etc.
• Working knowledge of interior construction, interior design, moves and relocations, trucking, furniture manufacturing and shipping, building management and current workplace issues
• Ability to analyze, plan, schedule and implement project installation
• Thorough knowledge of methodologies of quality assurance and standards

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance