Property Management Systems Support Specialist - YARDI
Monarch Investment And Management Group
Provide first-level Yardi support, troubleshoot issues, and assist users.
21 days ago ago
Junior (1-3 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Grand Rapids, MI
Office Full-Time
Company Size
1,001 Employees
Service Specialisms
Property Development
Project Management
Construction Services
Real Estate Investment
General Contractor
Sector Specialisms
Multifamily Apartment Communities
Income-Producing Real Estate
Property Management
Residential Leasing
Role
What you would be doing
ticket support
user setup
system integration
workflow optimization
performance monitoring
issue identification
- Respond to support tickets and assist users with Yardi system questions and corrections
- Identify issues related to user training, processes, or configuration needs
- Help set up new users, permissions, and vendors in the Yardi system
- Support multiple system integrations and vendor interfaces
- Collaborate with team members to streamline workflows and improve user experience
- Monitor and resolve Yardi system performance issues
What you bring
yardi
sql server
microsoft teams
help desk
general ledger
problem solving
- Ability to manage multiple priorities and deadlines
- Hands-on experience with enterprise-level software and integrations
- General ledger or accounting experience
- Prior IT help desk experience
- 1–3 years of experience with Yardi, Rent Café, or Yardi CRM
- Must have reliable transportation and be able to travel occasionally as needed
- Strong problem-solving, customer service, and communication skills
- Experience troubleshooting Microsoft Teams, GoToMeeting, or similar platforms
- Familiarity with SQL Server (SSIS, SSRS, SSAS)
- 1–3 years of relevant technical support experience in a remote or multi-site environment
- A fun, fast-paced work environment where your voice matters
- Opportunities for advancement within IT and corporate systems
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$750M
Annual Portfolio
The company manages a significant commercial real estate portfolio valued annually at $750 million.
75,000 Units
Managed Properties
Operates and manages approximately 75,000 residential units across the United States.
22 States
Geographic Reach
Presence across 22 states, showcasing extensive national operations in multifamily real estate.
9th Largest
US Multifamily Owner
Ranked among the top multifamily property owners in the United States, reflecting national scale.
- Launched in 1992 as a hands-on commercial real estate investor focused on apartment communities.
- The same leadership team remains actively involved in daily operations, from due diligence to leasing.
- Properties are self-managed in-house, encompassing finance, maintenance, marketing, and legal.
- Known for large-scale multifamily projects and operating Monarch Ski Area in Colorado.
- Principals personally engage with strategy, visiting sites and facilities to ensure accountability.
- People first: Monarch values relationships with residents, employees, and partners above all.
- Commitment to excellence: They aim to provide superior quality services and operational efficiencies.
- Integrity: They operate with transparency, honesty, and a high level of professionalism.
- Continuous improvement: Monarch believes in ongoing development to enhance their business, employees, and community impact.
- Long-term focus: The company focuses on building sustainable, long-term value in its investments and partnerships.
2050
Net-Zero Target Date
Aiming to achieve net-zero emissions across all properties by this year.
- Committed to reducing environmental impact of its portfolio.
- Focus on energy-efficient upgrades, including LED lighting and high-efficiency HVAC systems.
- Actively working to reduce water usage across properties.
- Conduct regular energy audits and retrofits to increase efficiency.
40% Leadership Team Female
Female Representation
Signifies the proportion of women in senior leadership positions within the organization.
- Aims to foster a workplace that reflects the diversity of the communities they serve.
- Committed to creating an inclusive environment that provides equal opportunity for all employees.
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