Description

• Ensure all contractual deadlines are met; alert all parties when a deadline is at risk, and proactively mitigate that risk when within your control to facilitate an on-time closing.
• Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.
• Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home.
• Minimize clients' stress by expertly guiding them through the closing process and promptly responding to their questions.
• Manage all paperwork related to the transaction. Draft addenda as needed, process disclosures and ensure our file is complete.
• You’ll proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in the home-buying and selling experience.
• With agent oversight, you'll manage a high volume (process 30-50 deals per month on average during busy months) while maintaining quick response times, and proactive follow-up.
• Coordinate property access for inspectors, appraisers, and other vendors.
• You'll take a lead role in coordinating real estate deals, working with agents to orchestrate the details between clients, cooperating agents, lenders, closing companies, and other parties to ensure every detail comes together seamlessly from contract to close.

Requirements

• Clear and concise verbal and written communication.
• Excellent attention to detail, organizational and interpersonal skills.
• Calm demeanor when resolving issues and communicating with agents and clients.
• One year of customer service experience is required.
• Experience using email and phone to communicate with clients and other parties required.
• Strong sense of accountability for the agent and client experience.
• Experience juggling multiple priorities in a fast-paced environment.
• Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools).
• One year of real estate contract experience, with strong contractual and disclosure knowledge and an understanding of the multi-faceted lifecycle (contingencies, settlement, lending) of closing a real estate transaction is preferred.

Benefits

• Three weeks of paid vacation, plus paid parental leave, sick leave, flex days.
• REALTOR association, MLS dues, and state license fees reimbursed.
• Choose from various full-family medical, dental, and vision plans with low out-of-pocket expenses.
• Comprehensive training.
• 401(k) and Employee Stock Purchase Plan.
• This is a fully remote position, with up to 4 in-office visits per year for team events.
• Management team invested in your growth and success.
• Opportunities to participate in focus groups and process rollouts.
• Opportunities to move into senior level or management level roles at Redfin.
• Competitive hourly wage with uncapped bonus potential.

Training + Development

Interview process

Visa Sponsorship

Security clearance