IT Manager

Description

• Evaluate emerging technologies and recommend solutions that improve efficiency and scalability.
• Incorporate and assist with the IT needs of other corporate subsidiary companies as required.
• Build, maintain, and optimize on-premises and cloud-based infrastructure.
• Monitor ticket queues and service levels to ensure timely issue resolution and SLA adherence.
• Use ManageEngine ServiceDesk Plus (or similar tools) for ticketing, asset management, and ITIL-based operations.
• Plan and manage IT projects, timelines, and implementations with minimal operational disruption.
• Oversee imaging, configuration, deployment, and support of laptops, tablets, mobile devices, and other endpoints with Microsoft AutoPilot and PXE.
• Actively participate in the ticketing system to resolve issues, maintain service quality, and improve team response time.
• Troubleshoot and support both physical and logical networking environments.
• Assist with training internal staff in SOX compliant practices and perform internal audit attestations.
• Define, implement, and enforce IT policies, procedures, and service standards.
• Continuously work with other departments to assist with company technology innovation and process automation.
• Oversee IT budgets, ensuring cost-effective use of resources aligned with business priorities.
• Proactively monitor system performance and address issues before they impact operations.
• Manage vendors, contracts, and procurement for hardware, software, and services.
• Assist with managing networking environments, including cable, switches, firewalls, and end-to-end deployments.
• Explore and implement AI-driven solutions, including LLMs and workflow automation, where they add business value.
• Lead, mentor, and develop IT staff, strengthening both technical and professional capabilities.
• Apply scripting, automation, and data tools, including SQL, PowerShell, Power BI, Power Automate, Databricks, and cloud AI tools.
• Act as a subject-matter expert, providing hands-on guidance and real-world technical leadership.
• Collaborate with leadership to define and execute the organization’s IT strategy and roadmap.
• Perform hands-on work in Azure and/or AWS environments.
• Standing up new field and office locations with networking and IT asset needs.
• Develop and maintain automation to improve IT and business workflows.

Requirements

• This role will be based in Provo, UT but will require regular travel to our headquarters in Heber, UT as well as occassional travel to our various regional offices*
• Proven experience managing and developing IT teams.
• Willingness to work hands-on and see tasks through to completion.
• Strong hands-on experience with Azure, networking, and infrastructure design and support.
• Strong problem-solving skills with a proactive, ownership-driven mindset.
• Demonstrated ability to lead through direct technical contribution, not solely delegation.
• Working knowledge of SQL, scripting, and automation tools.
• Experience with VMWare ESX hosting, NetApp, Synology NAS, Boomi, Nasuni,
• Enterprise networking experience (physical and logical).
• Experience supporting and troubleshooting end-user devices and systems.
• Bachelor’s degree in IT, Computer Science, or related field (advanced degree preferred).
• Experience with ManageEngine ServiceDesk Plus.
• Experience with Databricks, cloud-based AI platforms, or LLM-driven automation.

Benefits

• Dental Plan and Vision Plan
• Pet Insurance
• Life insurance, short term & long-term disability
• Identity Theft Protection and so much more!
• Paid Holidays
• PTO that starts accruing DAY 1
• Several medical plans to choose from
• 401K Immediate Vesting; employer match starting same day
• Employee discounts, EAP and Wellness Program

Training + Development

Interview process

Visa Sponsorship

Security clearance