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House Manager
Mccarthy Stone
UK’s leading developer & manager of retirement communities offering high‑quality homes and support.
Manage front-of-house, customer service and estate facilities for retirement community.
Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
Ensuring that all Health and Safety requirements are adhered to.
Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
Managing the development –gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
Welcoming new Homeowners and supporting them to settle into their apartments.
Providing a professional front of house service and dealing all visitors in a friendly manner.
Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
What you bring
customer service
communication
word
outlook
problem solving
resilience
Extensive experience in a professional customer service orientated position.
Excellent communication skills with a real “can do” attitude.
A good level of computer literacy including Microsoft Word and Outlook.
Be resilient and can problem solve effectively.
Benefits
Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
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