Work cross-functionally with internal teams to ensure service delivery aligns with client expectations and values.
Assist in coordinating client events, tours, and networking opportunities to strengthen relationships.
Collaborate closely with supporting roles (e.g. operations, pricing, proposal development) to ensure timely and effective client responses.
Coordinate and support meaningful client touchpoints including proposals, presentations, and site visits.
Develop and maintain strong, long-term relationships through consistent, transparent, and respectful communication.
Serve as a trusted advisor to clients, identifying ways to continually improve the client experience.
Maintain high standards of documentation, including CRM entries, meeting notes, and pipeline updates.
Strategically support growth initiatives through collaborative planning, insight sharing, and thoughtful engagement.
Participate in industry associations and events to enhance visibility and build credibility within the market.
Foster a client-centric culture that emphasizes trust, service excellence, and collaboration.
Support the creation of tailored service strategies and proposals in collaboration with internal stakeholders.
Ensure all communications and deliverables reflect the company’s service-first values and standards of excellence.
Proactively engage with potential and existing clients to understand their evolving needs and offer thoughtful, tailored solutions.
Conduct market research to identify new opportunities and recommend strategic approaches aligned with client priorities.
Contribute to long-term planning and client retention efforts through regular feedback and insight collection.
Engage with clients through value-driven conversations, focusing on how services can support their long-term goals.
Prepare regular reports detailing client engagement activity and outcomes related to strategic objectives.
Requirements
crm
ms office
real estate
5+ years
bachelor's
client relations
Must be able to pass a Criminal Record Check.
Experience using CRM systems and MS Office Suite (Word, Excel, PowerPoint, Outlook).
Proven track record in building and nurturing long-term client relationships.
Highly organized with strong time management and planning abilities.
Experience working within the real estate, property management, or related service industries is strongly preferred.
5+ years’ experience in a client-facing business development or service-oriented role.
Strong emotional intelligence and communication skills; excels at listening, empathizing, and responding to client needs.
Bachelor’s degree or equivalent experience is preferred.
Comfortable leading meetings, writing proposals, and delivering presentations in a consultative style.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must be able to pass a criminal record check.
Company
Overview
Close to $1 billion
Annual Revenue
The company generates close to $1 billion in revenue annually through its end-to-end facility operations support services.
Over 60%
Self-Performed Services
The company self-performs over 60% of its services in-house, ensuring a single point of contact and tighter quality control for clients.
1926
Year Founded
The company was established in 1926 as Robertson Janitorial Ltd.
Multiple Acquisitions
Strategic Acquisitions
The company has completed numerous strategic acquisitions, including Omni Facility Services (2007), Ainsworth (2015), Airtron Canada (2016), Enginuity and Fuller (2021), IH Services (2021), and Atalian USA (2023), to strengthen its market position.
Provides end-to-end facility operations support.
Services include janitorial, mechanical/HVAC maintenance, energy management, building automation, and emergency response.
Hard and soft services cover HVAC, electrical, cleaning, disinfection, grounds, security, and waste.
Culture + Values
Safety is the highest priority in everything we do.
Customer satisfaction is at the heart of all our services.
We value integrity, professionalism, and accountability in every aspect of our work.
Our people are our most valuable asset and we provide them with a positive, rewarding work environment.
Continuous improvement through innovation and operational excellence.
Collaboration and teamwork to achieve mutual success.
Environment + Sustainability
2050 emissions target
Net Zero Goal
Aim to achieve net zero emissions by 2050, aligning with global efforts to combat climate change.
Focus on reducing waste through recycling programs and sustainable waste management practices.
Investment in energy-efficient technologies and solutions.
Commitment to using environmentally friendly cleaning products and materials.
Ongoing development of a green fleet for more sustainable transportation solutions.
Inclusion & Diversity
Strong commitment to fostering an inclusive workplace culture.
Gender balance initiatives in leadership roles, with an emphasis on increasing female representation.
Ongoing training programs focused on cultural sensitivity and inclusive leadership.
Tracking and reporting diversity metrics regularly to measure progress.
Partnerships with external organizations to advance diversity and inclusion.