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Contract Performance Analyst
Southern Water
Monitor and analyze the performance of a Waste Management & Recycling Contractor, ensuring compliance with the contract and KPIs.
23d ago
£30,000 - £30,000
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Worthing, England, United Kingdom
Hybrid
Company Size
2,092 Employees
Service Specialisms
Water Services
Wastewater Services
Sewage Treatment
Water Treatment
Infrastructure Maintenance
Leak Detection
Customer Support
Environmental Services
Sector Specialisms
Water Resources
Wastewater Networks
Sewer Services
Water Treatment
Water Filtration
Drinking Water Systems
Water Purification
Residential Water Services
Role
What you would be doing
contractual review
performance audits
contractor management
performance monitoring
risk assessment
contractor assessment
- Be able to interpret contractual obligations and ensure these are delivered by effective audits.
- Undertaking performance audits in line with the audit plan and to an agreed programme
- By effective management of the contractor’s performance, the post holder will also help to reduce risks to SW in not meeting its statutory obligations with regards to consent compliance, pollution incidents and general waste and recycling legislation.
- Monitoring Contractor’s performance against requirements and programme
- Providing recommendations to improve performance-based audit results, and implementing as appropriate
- Assessment of Contractor’s proposals with regard to financial/commercial implications as required
- Development of audit programmes to ensure compliance with the contract and enhance the performance of the contractor
- Providing analysis and reporting as required
- The post holder will need to be able to confidently communicate with all areas of the business including significant liaison with Field Operations and externally with the Contractor. They will need to analyse significant quantities of data from both Southern Water’s systems and those of the Contractor in analysing and assessing performance. They will need to appreciate the operational, technical and commercial implications of the Waste Management and Recycling Contract and any resultant impact on the assets and levels of service. The post holder will maintain an active awareness of the Contractor’s proposals in line with Company standards and ensure statutory, regulatory and safety requirements are not compromised by the Contractor’s performance.
- Analysing Contractor data as part of the review of Contractor’s financial submissions
- The post holder will need to be able to review contractor responsibilities and identify key performance audits to be undertaken to demonstrate required contractor performance.
- Audits to be office based as well as quantitative field audits
What you bring
data analysis
commercial awareness
communication skills
technical awareness
software literacy
problem solving
- Good data analysis and information handling skills, good organisational and planning skills
- Awareness of SW’s statutory obligations and levels of service to customers and how the contractor’s performance will impact on WTW compliance and stable operation of STCs.
- Strong communication sills both written and verbal
- Be computer literate to a proficient level in appropriate financial systems together with Word, Excel and Access and have good working knowledge of Outlook, Cognos and SW IT systems
- Proven experience in the analysis of data and information handling, preferably in managing contract performance
- Strong technical, commercial and contractual awareness
- Ability to work under pressure, independently and on own initiative
- All necessary PPE, tools, uniform and training to excel in your career at Southern Water
- Commercial Effectiveness and Business Expertise
- Full driving licence
- Two paid volunteering days a year
- A network of sports and social clubs
- Study support may be available for job-related qualifications.
- Pension contributions up to 11% (depending on your contribution)
- 25 days annual leave + Bank Holidays
- Competitive maternity & paternity leave and flexible return to work options
- Health Cash Plan
- Company and performance-related bonus
- An employee assistance program
- Occupational health service
- Life assurance equal to 4x salary
- Digital GP service
- Cycle to work scheme.
- Discounts with over 800 popular retailers
- Free annual flu jab and eye test vouchers
- Salary sacrifice electric car scheme (after 6 months service)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- checks related to eligibility to live and work in the uk, current proof of address, and confirmation from current manager for southern water employees
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Company
Overview
2.25 million
Customers Served
Serving 2.25 million customers since privatisation in 1989.
0.5 GL
Drinking Water Pumped
Pumps over 0.5 GL of drinking water daily.
£72m loss
Operating Loss
Experienced a £72 million operating loss in March 2024 due to rising costs.
- Constructs reservoirs, pipelines, sewage treatment upgrades, and implements contingency measures like importing water during droughts.
- Specializes in large-scale water infrastructure, operational delivery, and environmental engineering across the South East.
- Notably fined for misreporting sewage spills; offers guided tours of Victorian sewers and public access to historic reservoirs.
- “Working differently” – using new technology and nature‑based solutions
- “Collaborating with community partners”
- “Showing leadership on key environmental issues”
- “Engaging with customers, stakeholders and partners to maximise opportunities”
24% by 2025
Renewable Energy Target
Target to generate 24% of own renewable energy by 2025.
75% by 2035
Storm Overflow Compliance
Aiming to achieve 75% compliance by 2035 to reduce storm overflow spills.
£7.8B Capital Plan
Environmental Investments
£7.8 billion capital plan from 2025-2030 focusing on new technology and nature-based solutions.
Three‑Star EPA
Environment Agency Rating
Aiming for a three-star Environment Agency rating by 2025 following a two-star rating in 2022.
- On track to generate own renewable energy and buying accredited renewable energy since 2021.
- Fleet electrification targets: cars/vans by 2035, HGVs via low-carbon fuels by 2040.
- Investing £1.5 billion in Clean Rivers & Seas to reduce storm overflow spills and achieve full compliance by 2050.
- No publicly available strategic DEI goals or gender‑related statistics found
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