Salesforce Administrator

Description

• Train new users and grow the Salesforce skill set across the organization. Regularly develop, improve, and maintain Salesforce training resources.
• Support Data Analysts in designing, planning, and managing weekly data migration/import process.
• Work closely with Grants Manager and Grants Administrator to ensure strong foundational data entry of all grants and programs.
• Collaborate with IT team to maintain appropriate standards for system security and data backup to ensure safety of participant data and compliance with applicable grant regulations.
• Manage user accounts, creating and deactivating users as needed, and maintaining appropriate permissions structure.
• Perform regular system maintenance including duplicates resolution, minor modifications of page layouts, and field creation and/or updates. Install, upgrade, and manage database applications as needed to maintain optimal performance. Lead archiving process to maintain complete and current participant records in the internal data system.
• Diagnose and troubleshoot system issues and errors both proactively and in response to staff helpdesk tickets.
• Support Data Analysts and Grants team in producing dashboards and other outcomes and tracking reports, as needed.

Requirements

• Knowledge of and experience with Microsoft Office (Excel, Word, PowerPoint, Outlook, SharePoint)
• Strong project management and time management skills with keen attention to detail.
• Self-directed and capable of working to meet quick turnaround and deadlines independently.
• 1-2 years’ experience or related work and/or associate’s degree. Experience with governmental and nonprofit data system and reporting requirements a plus.
• Experience managing data management software. Experience with Salesforce Non-Profit Success Pack highly preferred.
• Reliable transportation: valid driver’s license and car insurance as required by law
• Excellent social/interpersonal skills and writing ability commensurate with the communication and reporting requirements of the position
• Strong written and verbal communication skills with particular emphasis on effective training delivery.

Benefits

• Discount pet insurance through ASPCA
• Whole life insurance with cash benefits
• 14 Paid Holidays
• On-Demand training memberships to bolster professional development
• Flexible Spending Account (FSA)
• 529 Educational Savings Plan from Principle
• Short & Long Term Disability
• Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance
• Generous work/life balance
• Identity Theft Protection and Legal Services
• 401k eligibility from day one & up to 3% matching after one year

Training + Development

Interview process

Visa Sponsorship

Security clearance