Retirement Living Assistant
Riverside
Front‑desk and admin support for retirement living, handling tenants and service coordination.
3 days ago ago
£25,673 - £25,673
Junior (1-3 years)
Full Time
Sefton, England, United Kingdom
Onsite
Company Size
2,000 Employees
Service Specialisms
Supported housing
Retirement housing
Extra care housing
Substance misuse and rehabilitation
Young people and families support
Veterans services
Community services
Floating support services
Sector Specialisms
Business Services
Consumer Brands
Education & Training
Franchisors
Healthcare
Software & IT
Specialty Manufacturing & Distribution
Role
What you would be doing
service contracts
site inspections
repairs reporting
health & safety
kpi monitoring
housing management
- To travel, within a reasonable distance, to provide cover to other schemes as required
- To ensure compliance with Riversides’ Equality and Diversity policy in respect of employment and service delivery
- Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc
- Promote and encourage a high level of customer involvement, consultation and communication
- Monitoring and meeting relevant health and safety standards in properties
- Carry out day to day office administration functions to ensure that all records and files are maintained and held securely, and that the confidentiality of information is upheld
- To monitor standards of maintenance and cleanliness by conducting regular site inspections
- To understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organisation
- Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support
- Assist in the provision of comprehensive housing management including working with tenancy agreements
- To ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times
- Work in line with, monitor and report any discrepancies in health and safety standards within schemes
- Report repairs and maintenance needs on behalf of the customer following agreed procedures
- Act as an initial point of reference on the phone or in a reception area as required
- Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met
- Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective
- To adhere to agreed Riverside’s safeguarding policies and procedures in every aspect of service delivery
What you bring
microsoft office
driving licence
care qualification
communication
vulnerable
customer focus
- To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.
- Excellent Communication Skills
- Previous experience of working with vulnerable and/or older people
- Strong communication skills
- Experience of working with vulnerable and older people
- A full, clean driving licence
- Experience working in a Customer Focused environment
- Experience of working in a customer focussed environment
- Excellent computer skills including proficiency in Microsoft Office
- To have the ability to use appropriate IT systems and maintain professional and timely records
- Formal care, support or housing qualification
- Competitive pay & generous pension
- 28 days holidays plus bank holidays (pro rata)
- Investment in your learning, personal development and technology
- Flexible working options available
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- applicants must already have valid uk work permission; riverside will not sponsor visas.
Information not given or found
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Company
Overview
- Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
- Specializes in social care, working to improve the lives of vulnerable people through tailored services.
- Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
- Offers a range of services like homelessness prevention, mental health support, and youth services.
- Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
- Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
- Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
- A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.
- We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
- We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
- We believe in collaboration, working together to achieve our vision and deliver the best possible service.
- We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
- We are passionate about making a difference and delivering quality services to our communities.
2050
Net Zero Carbon Emissions Target
The company is committed to achieving Net Zero carbon emissions by the year 2050.
- Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
- Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
- Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
- Already reduced carbon emissions for residents.
X% Women in Leadership
Women in Senior Roles
The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.
- Committed to fostering an inclusive culture where everyone feels they belong.
- Set measurable targets to increase the representation of women in leadership roles.
- Strive to ensure a diverse workforce through recruitment practices and employee development programs.
- Track and report on gender pay gap and aim to reduce it over time through focused strategies.
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