Resident Welfare Officer

Description

• Overseeing a portfolio of properties, ensuring maintenance and repairs are reported and completed.
• Assisting service users with appointments and other essential tasks.
• Conducting face-to-face support sessions, covering health, finance, repairs, and the move-on process.
• Managing your own diary efficiently and working independently.
• Checking completed maintenance work and planning further support needs.
• Arranging food parcels and other necessities.
• Carrying out general cleans and ensuring quick turnaround of properties when service users move out.
• Maintaining strong working relationships with probation services, liaising with them at least weekly.
• Keeping detailed records and reporting incidents as necessary.
• Identifying and reporting any safeguarding concerns.

Requirements

• Strong communication and interpersonal skills to communicate effectively with colleagues and clients both face-to-face and by phone/email
• Ability to manage multiple responsibilities while maintaining a high standard of service.
• Experience working with vulnerable individuals or in a housing/welfare support role.
• Full UK driving license (company car provided!)
• Strong organisational skills and the ability to work independently.
• A proactive, compassionate, and empathetic approach to problem-solving.

Benefits

• Company Car and fuel card
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more

Training + Development

Interview process

Visa Sponsorship

Security clearance