Resident Welfare Officer at Mears Group Plc in Leeds, England, United Kingdom | Kablio
Kablio AI
Board
You
Apply Now
Save Job
About us
Talk to us
Privacy
Terms & Conditions
Popular Jobs
Blog
Engineering & Design
Management
Trades & Technicians
Jobs in London
Receptionist
General Operative
Marketing
Data Analyst
Cleaner
Customer Service
Project Manager
Executive Assistant
Electrician
Kablio AI
If you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio
Resident Welfare Officer
Mears Group Plc
Provider of UK housing repairs, maintenance, care services, development and facilities management
Deliver hands‑on welfare support to vulnerable residents, aiding housing stability.
11 days ago ago
£28,917
Junior (1-3 years)
Full Time
Leeds, England, United Kingdom
Field
Company Size
5,500 Employees
Service Specialisms
Construction services
Property Maintenance
Housing Management
Social Care
Design
Engineering
Technical Services
Facilities Management
+2 more
Sector Specialisms
Housing Management
Building Repairs and Maintenance
Housing with Care
Energy Efficiency Solutions
Public Sector Building
Affordable Homes
Personal Care Services
Homelessness Solutions
+16 more
Role
Description
maintenance management
work inspection
record keeping
safeguarding reporting
property turnover
probation liaison
Overseeing a portfolio of properties, ensuring maintenance and repairs are reported and completed.
Assisting service users with appointments and other essential tasks.
Conducting face-to-face support sessions, covering health, finance, repairs, and the move-on process.
Managing your own diary efficiently and working independently.
Checking completed maintenance work and planning further support needs.
Arranging food parcels and other necessities.
Carrying out general cleans and ensuring quick turnaround of properties when service users move out.
Maintaining strong working relationships with probation services, liaising with them at least weekly.
Keeping detailed records and reporting incidents as necessary.
Identifying and reporting any safeguarding concerns.
Requirements
communication
multitasking
vulnerable support
driving licence
organisation
empathy
Strong communication and interpersonal skills to communicate effectively with colleagues and clients both face-to-face and by phone/email
Ability to manage multiple responsibilities while maintaining a high standard of service.
Experience working with vulnerable individuals or in a housing/welfare support role.
Full UK driving license (company car provided!)
Strong organisational skills and the ability to work independently.
A proactive, compassionate, and empathetic approach to problem-solving.
Benefits
Company Car and fuel card
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no visa sponsorship offered; candidates must have uk work entitlement.
Security clearance
background, identity, security clearance & bpss checks will be performed.
proof of address, references, valid passport and 5‑year uk residence required.
Share this job
Company
Overview
Revenue Tops £1.13亿
Annual Revenue
The company achieved over £1.13 billion in revenue during 2024.
Founded in 1988
Year Established
The company was established in Gloucestershire in 1988.
Over 700,000 Homes
Social Homes Managed
The company maintains over 700,000 social homes across the UK.
Rapid growth through acquisitions and organic expansion.
Specialist teams provide rapid-response and planned maintenance, refurbishment, boiler servicing, fire safety, and retrofitting services.
Delivers tailored care-with-housing schemes and manages tenancies, leaseholds, and emergency accommodation.
Builds affordable homes, handles capital works, and offers full lifecycle facilities management.
Strategic acquisitions have shaped its full-service housing platform.
Culture + Values
Customer First – We put our customers at the heart of everything we do.
Make a Difference – We work with passion and drive to make a real difference.
Be Accountable – We take ownership and are responsible for our actions.
Teamwork – We believe in the power of collaboration and working together.
Integrity – We act with honesty and transparency in everything we do.
Environment + Sustainability
Net zero target
By 2050
A commitment to achieving net zero carbon emissions by 2050.
50% reduction target
Carbon emissions by 2030
Aiming to reduce carbon emissions by half by 2030.
Sustainable construction practices and solutions.
Investment in low-carbon technologies and renewable energy sources.
Reducing waste to landfill through effective recycling programs.
Partnerships with suppliers to improve sustainability across the supply chain.
Inclusion & Diversity
40% by 2025
Women in Leadership
Aim to achieve a gender balance target with 40% women in leadership roles by 2025.
Continuous monitoring and reporting on gender diversity.
Annual training on unconscious bias and inclusive leadership.
Support for gender pay gap reporting and reduction initiatives.
Encouraging flexible working to support diverse teams.
Articles
Careers at Mears Group
Our Services
Mears Group Overview