Maintenance Manager- Charlotte Market
Northwood Ravin
Oversee maintenance operations, supervise team, ensure property upkeep and resident satisfaction.
7 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Charlotte, NC
Field
Company Size
290 Employees
Service Specialisms
Development
Construction
Property Management
Leasing
In‑house General Contracting
Interior Design
Mixed‑Use Housing
Luxury Apartment Development
Sector Specialisms
Residential
Multifamily
Single Family Rentals
Wood-frame Construction
Concrete Construction
Urban Infill Construction
Project Management
Quality Assurance
Role
What you would be doing
preventive maintenance
turnover prep
system repairs
budget management
vendor management
safety compliance
- Coordinate and implement a preventative maintenance program to preserve the value of the building, enhance operational efficiency, and minimize costly repairs.
- Manage the make-ready and apartment turnover process, ensuring timely and thorough preparation of vacant units for new residents.
- Lead by example, mentoring and motivating the maintenance team to achieve high performance. Foster a positive work environment by providing ongoing training and guidance.
- Oversee and coordinate daily, weekly, and monthly maintenance activities, including resolving issues related to HVAC, plumbing, electrical, amenities and appliance repairs.
- Collaborate with the Community Manager to track and manage the maintenance budget, monitor expenditures, and identify cost-saving opportunities while maintaining high-quality service levels.
- Reinforce the staffing schedule to ensure 24/7 emergency coverage and ensure the team is equipped to respond promptly to urgent maintenance needs.
- Ensure compliance with safety protocols and building codes, adhering to all applicable county and safety standards to maintain an accident-free environment. Ensure regular inspections of building systems and completion of annual inspections as required.
- Establish and maintain strong relationships with vendors, overseeing service contracts and ensuring projects stay within budget and meet high-quality standards.
- Implement and enforce safety protocols for the maintenance team and ensure the maintenance shop and equipment are organized and in good working condition. Maintain inventory levels and ensure proper storage of tools and supplies.
- Address resident service requests promptly and professionally, ensuring high levels of resident satisfaction.
- Maintain open communication with all team members to align goals, provide updates on maintenance operations, and ensure smooth operations.
What you bring
safety compliance
problem solving
5+ years
property software
residential repairs
leadership
- Understanding of safety protocols and compliance standards to minimize liability and ensure the property remains in top condition.
- Strong problem-solving abilities and a creative, solution-oriented mindset.
- Minimum of 5 years of experience in multifamily property maintenance, with at least 3 years in a supervisory role.
- Proficiency with property management software, apps, and general computer programs.
- Being available to work weekends and participate in the on-call rotation.
- A polished, professional appearance with the ability to represent the brand with pride.
- Experience in residential repairs, including plumbing, electrical, HVAC, carpentry, and appliance maintenance.
- Strong attention to detail and the ability to quickly assess and address maintenance issues.
- Exceptional customer service skills and a professional, customer-focused attitude.
- Proven leadership skills with the ability to motivate, mentor, and develop a dynamic team.
- Ability to lift and move up to 50 pounds and perform physically demanding tasks. Valid driver’s license and insurance are required.
- Competitive compensation along with various monthly bonus incentives
- Housing discounts
- Extensive training programs
- Employee Referral Program
- Retirement planning with a 401(k) program and company match
- Give back days allowing you time away from work to volunteer and pursue personal interests
- Tenure is rewarded so stay in the nest! Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone!
- Health and wellness benefits including medical, free dental, vision, and basic life benefit
- Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave
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Interview process
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Company
Overview
$144M Annually
Annual Revenue
Generates approximately $144 million annually through luxury housing management and development.
1.46M Sq Ft
Market Leadership
In 2020, developed 1.46 million square feet in Charlotte, leading the market.
200% Market Lead
Market Growth
In 2020, developed nearly double its nearest competitor's output in Charlotte.
- Through a partnership between Northwood Investors and Ravin Partners, the firm emerged from a legacy of multifamily development and real estate investment.
- Headquartered in North Carolina with offices extending from Washington DC to Dallas, its regional presence spans the Southeast and Mid-Atlantic.
- Managing and developing luxury for-rent and mixed-use housing across multiple states.
- Typically delivers high-end apartment communities, complete with resort-style amenities—rooftop bars, saunas, fitness lounges—designed by its own in-house teams.
- Maintains full in-house services including architecture, interior design, marketing, revenue management, concierge, maintenance education and event planning.
- Notable projects include LEED-registered communities like Trinity Commons and major urban towers in Charlotte such as The VUE and Uptown 550.
- Signature approach: feedback-driven design iterations post-launch ensure evolving resident experience and long-term performance.
- Houses award-winning, sound-insulated apartments with high ceilings, energy-efficient appliances, wine storage and spa-inspired baths.
- Stands out for blending boutique hospitality design with scalable multifamily development under one roof.
48 Hours
Response Time
Dedicated team responds to feedback, comments, or praise within a rapid 48-hour timeframe.
- Driven By Design: rigorous, intentional design is the backbone of long‑lasting product performance
- Feedback‑Driven Excellence: continuous loop of feedback from site teams and residents to constantly improve design and execution
- In‑House Services: dedicated architecture, interior design, marketing, revenue management, concierge, maintenance education and event‑planning teams
- Collaborative Culture: unparalleled culture that seeks to facilitate strong working relationships among all team members
- People‑First: our biggest asset is our people with a shared commitment to excellence
20% Water Savings
Low‑flow Fixtures
Low‑flow plumbing fixtures implemented to reduce water usage by 20%.
95% Reduction
Utility Tracking
Northwood Office achieves a 95% reduction in electricity, water, and waste through meter-level monitoring with Measurabl.
- Several communities certified to National Green Building Standard (NGBS)
- Energy‑efficient lighting, high‑performance appliances and low‑E windows installed to reduce consumption and utility costs
- Low‑VOC materials and enhanced insulation to improve air quality and reduce heating/cooling needs
- Markets as USGBC members and certified EarthCraft & EnergyStar™ builders, with LEED® registration on select projects
- Apiary and bluebird nesting programs on green‑space properties to support wildlife conservation
77%
Employees Recommend
Of employees would recommend their company to a friend.
4.1/5
Glassdoor Rating
Culture & values rated on Glassdoor.
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