Customer Service Centre Manager
Holcim Australia
Lead a high‑volume customer service centre handling bookings and product logistics.
8 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Milton, Queensland, Australia
Office Full-Time
Company Size
10,000 Employees
Service Specialisms
Aggregates
Concrete
Precast
Concrete products
Humes
Sector Specialisms
Buildings
Infrastructure
Residential
Commercial
Industrial
Water Resources
Heavy Civil
Marine
Role
What you would be doing
schedule management
customer calls
business support
- Manage a tight booking schedule and can adapt to daily challenges and changes.
- Manage high volume of customer calls.
- Supporting the business to deliver exceptional results.
What you bring
scheduling
leadership
communication
data‑driven
process improvement
heavy industry
- Understand technical product properties and order product accordingly.
- Strong scheduling ability.
- Credible experience in leading a sizable, high volume call centre involved in all aspects from booking through to delivery ideally in related industry sectors or the transport, logistics sectors.
- Exceptional communication skills and able to influence a range of stakeholders both internal and external.
- Strong aptitude for driving data driven change.
- Proven ability to continually enhance team performance and capability through setting clear performance objectives, conducting coaching conversations and driving personal ownership and accountability.
- Supportive and diverse management setting realistic targets and goals.
- Experienced in managing multiple stakeholders including, manufacturing, sales and logistics.
- Excellent leadership skills.
- Previously developed and implemented clear and consistent processes to improve performance.
- Ideally tertiary qualifications in a relevant discipline.
- Heavy industrial sector experience a requirement.
- Permanent, full-time position.
- Competitive remuneration package including 14% super & Fully Maintained Vehicle.
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Interview process
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Company
Overview
- Holcim has been a cornerstone of the Australian construction industry for decades.
- Holcim has transformed into a global leader in building materials.
- Holcim provides a wide range of products, including cement, aggregates, concrete, and asphalt.
- The company serves various sectors including residential, commercial, and infrastructure projects.
- Holcim's innovative solutions are essential in shaping Australia's skylines and infrastructure.
- Holcim is known for iconic urban developments, major transport networks, and sustainable housing.
- Holcim excels in delivering quality and sustainability across diverse construction projects.
- Holcim’s strategic acquisitions and investments ensure its ongoing leadership in the market.
- Safety is our top priority. We are committed to zero harm to our people, the community, and the environment.
- We are customer-centric, aiming to build strong, lasting relationships and deliver value to our customers.
- We take pride in sustainability, aiming to create a positive impact on the environment and society.
- We focus on continuous improvement, innovation, and embracing change to drive efficiency and better solutions.
- We promote teamwork and collaboration, working together to achieve our common goals.
- We take responsibility for our actions, making ethical decisions and ensuring integrity in everything we do.
Net Zero 2050
Carbon Emissions Target
Aiming to achieve net zero carbon emissions across operations by the year 2050.
40% Reduction
Carbon Emissions by 2030
Committed to reducing carbon emissions by 40% by 2030, compared to 2018 levels.
- Increased use of alternative fuels in production processes to reduce CO2 emissions.
- Implementation of circular economy principles, focusing on waste reduction and resource efficiency.
- Introduction of low-carbon products such as ECOPact, a low-carbon concrete solution.
- Achieving a significant reduction in water usage and promoting responsible water management practices.
30% by 2030
Female Leadership Target
Target for female representation in senior leadership positions by 2030.
- Continuously increasing female participation in construction and manufacturing sectors.
- Employee networks and programs to promote gender equality, including leadership development for women.
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