Customer Service Representative

Description

• Dispatch Calls: Assign and track HVAC service calls to field technicians, ensuring timely updates for clients.
• Engage with Customers: Answer incoming calls and make outgoing calls to assist clients, providing them with the information they need in a professional and friendly manner.
• Handle Administrative Duties: Help process permits, schedule inspections, complete rebate paperwork, handle equipment registration, and prepare follow-up packets.
• Coordinate Scheduling: Schedule appointments, ensuring our HVAC technicians arrive on time and maximize their efficiency.

Requirements

• 1+ years of customer service experience (Call center experience is a plus!)
• Tech-savvy with strong computer skills (data entry, Excel knowledge)
• Bilingual skills are a plus
• Excellent communication skills, both written and verbal

Benefits

• Team Culture: A friendly, supportive, and fun work environment
• Competitive Pay: Starting at $21/hr + commission
• Comprehensive Benefits: Health, dental, paid vacation, vision, and 401(k)
• Stay-on Bonus: $500 after 6 months
• Opportunities for Growth: We invest in your development and career advancement

Training + Development

Interview process

Visa Sponsorship

Security clearance