Provides innovative sliding door solutions for residential and commercial spaces.
Provide phone-based customer service and schedule installations, handling issues and quotes.
3 days ago ago
$18 - $19
Junior (1-3 years)
Full Time
Los Angeles, CA
Office Full-Time
Company Size
200 Employees
Service Specialisms
Engineering
Manufacturing
Design
Customization
Installation
Customer service
Factory‑direct delivery
Space‑planning solutions
Sector Specialisms
Residential
Commercial
Office
Home
Interior
Developers
Role
Description
order review
quote analysis
troubleshooting
scheduling
quality assurance
crm documentation
Review and troubleshoot sales orders
Participate in quality assurance processes/programs/initiatives as requested
Follow up and interact with customers and installation teams
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution
Schedule appointments for field installers to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
Professionally answer telephone incoming calls with a welcoming greeting and listen attentively to caller’s needs
Proactively collaborate with other team members to identify and implement process improvement strategies and tactics
Analyze quotes and measurements provided by Sales and Technicians for accuracy
Contact clients to efficiently schedule installation appointments
Accurately analyze and coordinate product-related solutions to meet customer’s project needs by conferring with supervisor to ensure any associated costs are properly charged
Master product specifications and applications, quoting, order processing, installation process and related field issues
Accurately document client’s estimate/order number and the reason for calling in the CRM along with all relevant notes
Troubleshoot issues and provide solutions related to product and/or processes
Prioritize inquiries based on level of urgency, identifying matters that require an immediate response
Communicate with internal departments to clarify project scope and job details to ensure proper delivery of quoted project
Ensure customer inquiries regarding product and logistics-related issues are handled in a timely and efficient manner
Review installer reports and reconcile discrepancies daily as needed
Deliver complete, informative and accurate estimates as requested by the Commercial and Residential sales teams
Requirements
customer support
teamwork
ms office
high school
phone skills
multitasking
3-5 years of customer support experience or experience as Client Service Representative
Work well within a team, always seeking to find understanding and work through challenges
Strong phone contact handling skills and active listening
Excellent written, verbal, interpersonal and communication skills
Strong computer skills including MS Office applications (Outlook, Word, Excel and PowerPoint)
Strong work ethic and capacity to handle high work volume in a teamwork environment
Ability to multi-task, prioritize, and manage time effectively
Proficiently navigate a Windows-based & Web-based system to optimize current & future schedules
Demonstrate effective and very professional handling of tough calls/ upset or difficult customers
High school diploma
Customer Orientation and ability to adapt/respond to different types of characters
Benefits
$18-19/hr (Based on experience)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded with a vision to revolutionize door solutions for homes and businesses.
A pioneer in the design and manufacture of high-quality sliding doors and systems.
Delivers tailor-made solutions that blend functionality with sleek, modern aesthetics.
Serves a wide range of markets, from residential interiors to commercial building projects.
Recognized for its commitment to durability, performance, and design excellence.
Offers bespoke solutions that integrate seamlessly into diverse architectural styles.
Works with architects, designers, and contractors to bring visionary spaces to life.
Projects include luxury homes, offices, hotels, and high-end residential developments.
Focuses on providing energy-efficient, space-saving, and stylish door solutions.
Features a broad product range that includes sliding doors, windows, and partitions.
Culture + Values
Innovation: Creating high-quality, cutting-edge products that transform living spaces.
Integrity: Upholding the highest standards of honesty and transparency in all interactions.
Collaboration: Encouraging teamwork and open communication to achieve success.
Customer-centricity: Focusing on the needs and satisfaction of customers as our top priority.
Sustainability: Committing to environmentally responsible practices in all aspects of the business.
Environment + Sustainability
Net Zero by 2030
Carbon Emissions Target
The company is committed to achieving net zero carbon emissions by the year 2030 as part of its broader sustainability goals.
Use of sustainable materials, including recycled and eco-friendly components.
Investment in energy-efficient manufacturing processes and practices.
Regular reduction in waste through recycling and reusing materials.
Focus on minimizing the environmental impact of operations and products.
Inclusion & Diversity
Fostering an inclusive culture where diverse backgrounds and perspectives are valued.
Equal opportunity in hiring and promotion practices.
Support for gender diversity with a focus on increasing female representation in leadership roles.