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Répartiteur(trice)
Gfl Environmental Inc.
Coordinate and communicate with drivers and customers to ensure smooth service and problem resolution, using proprietary software for ticket information and productivity tracking.
17d ago
Entry-level, Junior (1-3 years)
Full Time
Quebec, Canada
Onsite
Company Size
20,000 Employees
Service Specialisms
Solid waste management
Recycling
Liquid waste management
Hazardous liquid waste disposal
Infrastructure services
Site excavation
Demolition
Shoring
Sector Specialisms
Municipal
Homeowners Associations (HOAs)
Industrial
Commercial
Residential
Government
Solid Waste Management
Liquid Waste Management
Role
What you would be doing
driver checks
service planning
client interaction
route allocation
department coordination
data collection
- Effectuer les vérifications des chauffeurs à la fin de la journée pour s’assurer que les documents sont remplis de manière complète et précise.
- Aider à déterminer le niveau quotidien de personnel de conduite afin d’offrir la meilleure combinaison de réactivité et de productivité.
- Répartissez les appels vers des itinéraires en fonction de l’itinéraire désigné et de l’emplacement du conducteur.
- Assurer la coordination avec les autres départements, en clarifiant les rôles et les responsabilités pour résoudre les problèmes de service.
- Doit travailler de longues heures, y compris des week-ends occasionnels.
- Planifiez le service et répondez aux besoins des clients pour les changements de service. S’assurer que le service est effectué conformément aux politiques établies.
- Interagir avec les clients, le service à la clientèle, les ventes et le personnel des opérations, sous la direction du directeur des opérations.
- Distribuer, collecter et réviser les feuilles de route pour la saisie des données de fin de journée.
- Communiquer avec le personnel de l’atelier d’entretien.
What you bring
excel
word
communication skills
problem solving
customer focus
industry knowledge
- Niveau de compétence avancé avec les applications logicielles et la précision du traitement de texte, y compris une vitesse de frappe adéquate.
- Solides compétences en communication et en relations interpersonnelles.
- Maîtrise de MS Outlook, Excel, Word.
- Connaissance de l’industrie, un atout.
- Capacité avérée à effectuer plusieurs tâches à la fois et capacité à établir des priorités pour les tâches.
- Achèvement des études secondaires. Des cours ou un diplôme d’études postsecondaires seraient considérés comme un atout.
- Doit être capable de communiquer efficacement et professionnellement par e-mail, téléphone et appareils bidirectionnels.
- Posséder une expérience TRUX mais non obligatoire, si ce n’est pas le désir et la capacité d’apprendre le système TRUX, doit posséder des compétences informatiques avancées.
- Forte orientation client.
- Dépanner et résoudre les problèmes potentiels de livraison et de ramassage avant qu’ils n’entraînent des problèmes de service.
- Travailler avec des spécialistes en routage pour optimiser les itinéraires.
- Enregistrer et documenter l’information des chauffeurs et la distribuer aux services appropriés.
- 1 à 2 ans dans un rôle de transport, de répartition ou de service à la clientèle.
- Formation supplémentaire ou spécialisée en transport, en logistique ou dans un domaine d’études similaire ; Expérience du service à la clientèle dans un environnement de centre d’appels.
- Traite les appels entrants / e-mails des clients.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be required
Company
Overview
Born in 2007
Year of founding through merger
The company was formed through the merger of several Canadian waste firms, marking its official inception.
4th Largest
Market ranking in North America
GFL has grown to become the fourth-largest diversified environmental services provider in Canada and the US.
Over 25 States
US operational footprint
GFL's services span over half of the United States, showcasing its extensive national reach.
Multi-Billion Dollars
Annual revenue figures
The company reports significant annual revenues, reflecting its financial strength and market presence.
- Quickly transformed into a North American environmental powerhouse.
- Headquartered in Vaughan, Ontario.
- Manages solid waste hauling, landfills, transfer stations, material recovery, liquid waste collection, vacuum truck service, soil remediation, and bulky-item pickups.
- Crafts integrated solutions, often replacing multiple vendors, with a signature bright green fleet.
- Notable projects include large municipal waste-collection contracts in Toronto, Halifax, and Windsor, plus excavation work at Toronto’s Pan Am Aquatics Centre.
- Expanded via strategic US acquisitions, such as Rizzo Environmental and Waste Industries, boosting its footprint and service scope.
- Operates material-recovery facilities and regularly files SEC and TSX reports.
- The Full Circle Project allows communities to vote on local charitable giving, blending service delivery with civic engagement.
- Grow For Life
- Safe For Life
- Sustainable For Life
- Team Green
30% reduction
GHG Emission Target
Targeting a 30% absolute reduction in Scope 1 and 2 emissions by 2030 from a 2021 baseline.
40% recovery
Recyclables Recovery Goal
Goal to increase recyclables recovery at MRFs by 40% by 2030.
85% RNG
CNG Fleet Goal
Aim for 85% of CNG fleet powered by RNG by 2030.
100% renewable
Renewable Energy Goal
Aim for 100% renewable energy in operations they control by 2030.
- Vision: to be Green For Life through accessible, cost-effective, and sustainable environmental solutions
- Published a Sustainability Action Plan in 2022 outlining climate strategy
- Aligned reduction target with Global Methane Assessment, SBTi and IEA Net Zero pathway
- Currently increasing landfill gas capture, expanding CNG/RNG fleet, and installing renewable electricity
- Goal to double beneficial use of landfill biogas by 2030
- Avoided/sequestered 12.1 Mt CO₂e in landfills in 2021 (up from 7.9 Mt in 2020)
- 2021 baseline: Scope 1 emissions 3.942 Mt CO₂e, Scope 2 emissions 0.033 Mt CO₂e
2024
Employee Engagement Survey
Conducted the first company-wide employee engagement survey to understand workplace satisfaction and areas for improvement.
2024
Green Leaf Scholars Program
Launched a scholarship program for dependents of full-time employees to support educational opportunities.
Women in Waste
Inclusion Program
Implemented the Women in Waste program to enhance women's participation in waste management roles.
Multi-Year
DEI&B Roadmap
Committed to developing a comprehensive, long-term roadmap for advancing diversity, equity, inclusion, and belonging.
- Implemented Women in Waste (WIW) program to increase women’s participation
- Launched Green Leaf Scholars Program in 2024 for dependents of full‑time employees
- Committed to building multi‑year DEI&B roadmap
- Goal to increase percentage of women across GFL (no specific percentage disclosed)
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