Plan, promote and produce events and activities, such as charity donations, food drives and holiday celebrations aimed at increasing resident retention.
Interacts with walk-in prospects by showing the property and answering questions about the community, lease terms, and local area.
Complete market summary and comp reports as directed.
Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
Comply with all Company policies and procedures related to employment.
Manage key policy and process by providing keys/fobs to residents or contractors and documenting in accordance with the “Key Policy”.
Schedule all the move-in appointments and ensure that on scheduled days off another associate is aware of and will coordinate any scheduled move-ins.
Provide resident keys/fobs and property orientation, explaining the community amenities and unit features. Creates and delivers new resident welcome packets, including move-in gift (if any).
Explain the “Move-In Inventory” form to new resident and ensure that the form is returned.
Collaborate with the community management team as needed and requested to resolve resident concerns and complaints.
Organize incoming packages systematically.
Welcome prospects, residents as well as vendors and answer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc.
Answer telephone and texts promptly and in a professional manner and direct inquiries to appropriate individual or take messages.
Communicate and verify compliance with mandatory renters’ insurance as per company policy (if applicable) before move in if needed.
Requirements
driver's license
hotel experience
high school
concierge experience
office experience
Must have and maintain a valid driver’s license unless otherwise noted.
Preference of experience in hotel properties, rental operations, or related upscale service business.
High School Diploma, or equivalent, is required.
Minimum of experience as a concierge or with related customer service.
Minimum of one year of office experience is required.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
50,000 Units
Residential Portfolio
The company manages and maintains a vast network of residential units nationwide.
Committed to offering well-designed, sustainable living spaces.
Provides premium apartment communities across the United States.
Has a strong presence in major metropolitan areas.
Specializes in building, managing, and developing residential properties.
Known for innovation in creating modern, eco-friendly living environments.
Maintains high customer satisfaction while delivering value for investors.
Regularly integrates technology into property management to enhance the resident experience.
Part of a growing trend toward high-quality rental spaces.
Culture + Values
22% Turnover Rate
Employee Retention
The company's associate turnover rate was significantly lower than the industry standard, indicating a strong focus on employee retention.
Innovative and adaptive corporate culture
Board integrates ESG into overall risk assessments
Governance Committee oversees ESG disclosures and sustainability strategy
ESG Committee led by CEO and senior officers implements and monitors ESG targets
Environment + Sustainability
38 Communities
Sustainable Building Certifications
Percentage of the portfolio with LEED or Energy Star certifications.
320+ Projects
Sustainability Initiatives
Completed projects focused on energy, water conservation, and waste reduction across various facilities.
630 EV Ports
Electric Vehicle Infrastructure
Expansion of electric vehicle charging stations, supporting clean transportation.
50k Metric Tons
Carbon Avoided
Cumulative reduction in greenhouse gas emissions through sustainable practices.
Science-based emissions intensity reduction targets: Scope 1+2 by 40% and Scope 3 by 30% from 2020 to 2035
Reduced Scope 1+2 emissions intensity by 20% since 2020, halfway to target
Over 965,000 kWh of renewable energy produced onsite in 2024 across CA, DC, Seattle
Retired over 146 million kWh in RECs since 2019
10.488 million gallons of reclaimed water used for irrigation in 2024
Compensation for senior execs tied to sustainability metrics
Net-zero aligned target implicit via science-based GHG reductions by 2035
Inclusion & Diversity
4.33 Score
Diverse Hiring Metric
The company achieved a 4.33 out of 5 score in its internal hiring metric for including diverse candidates in the interview process in 2023.
Partnership with National Diversity Council and DEI organizations in 2023
Gender‑based compensation ratios and promotion metrics included in ESG disclosures
Compensation analysis conducted in 2022 to ensure pay equity across associate base