Resident Service Coordinator

Description

• Plan, promote and produce events and activities, such as charity donations, food drives and holiday celebrations aimed at increasing resident retention.
• Interacts with walk-in prospects by showing the property and answering questions about the community, lease terms, and local area.
• Complete market summary and comp reports as directed.
• Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
• Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
• Comply with all Company policies and procedures related to employment.
• Manage key policy and process by providing keys/fobs to residents or contractors and documenting in accordance with the “Key Policy”.
• Schedule all the move-in appointments and ensure that on scheduled days off another associate is aware of and will coordinate any scheduled move-ins.
• Provide resident keys/fobs and property orientation, explaining the community amenities and unit features. Creates and delivers new resident welcome packets, including move-in gift (if any).
• Explain the “Move-In Inventory” form to new resident and ensure that the form is returned.
• Collaborate with the community management team as needed and requested to resolve resident concerns and complaints.
• Organize incoming packages systematically.
• Welcome prospects, residents as well as vendors and answer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc.
• Answer telephone and texts promptly and in a professional manner and direct inquiries to appropriate individual or take messages.
• Communicate and verify compliance with mandatory renters’ insurance as per company policy (if applicable) before move in if needed.

Requirements

• Must have and maintain a valid driver’s license unless otherwise noted.
• Preference of experience in hotel properties, rental operations, or related upscale service business.
• High School Diploma, or equivalent, is required.
• Minimum of experience as a concierge or with related customer service.
• Minimum of one year of office experience is required.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance