Inside Counter Sales Sales - Inside Sales

Description

The Inside Counter Sales Representative provides quotes and product information to customers and contractors both in person and over the phone, handling special orders and advanced pricing while maintaining high standards of customer service. This role acts as the liaison between clients and internal departments such as purchasing, design, and production, and is responsible for generating sales by gathering product needs and design specifications.

• Collect customer product needs and design specifications in person or by phone.
• Respond to inquiries about product selection, pricing, order placement, complaints, and delivery scheduling.
• Initiate sales calls to achieve projected sales goals.
• Attend training programs to improve sales techniques and product knowledge.
• Research client needs and industry competition to generate sales opportunities.
• Prepare accurate material take‑offs for single‑ and multi‑family home projects.
• Provide technical assistance to drafting and engineering teams as needed.
• Analyze and size lumber products using appropriate software.
• Coordinate purchase and delivery of special products, obtaining pricing and availability information.
• Enter customer orders, pricing, and related data into the ERP system.
• Generate invoices, work orders, and sales tickets with precision.
• Maintain stock levels on the sales floor and in the stockroom.
• Operate and balance the cash register on a daily basis.
• Research and resolve credits, returns, and late payments.
• Collaborate with outside sales representatives to ensure customer satisfaction.
• Follow safety procedures and recommend improvements to enhance workplace safety.
• Apply basic sales concepts and strong customer‑service practices.
• Manage inventory control and operate computers, calculators, and cash registers effectively.

Requirements

The position requires a high school diploma and 1‑2 years of experience in the building‑material industry, with extensive knowledge of products and applications. Candidates must be able to drive, walk throughout yards and offices, lift up to 25 pounds frequently (occasionally up to 80 pounds), and stand or walk for most of the day.

Key competencies include strong interpersonal and communication skills, solid customer‑service orientation, basic sales techniques, attention to detail, business math proficiency, and thorough knowledge of building materials and construction processes. Familiarity with inventory control, computer systems, Microsoft Office, and an ERP program is also essential.

• Demonstrate strong interpersonal, verbal, and written communication skills.
• Utilize business math and knowledge of company products and production standards.

Benefits

The work environment combines typical office settings with outdoor locations that may experience temperature and weather variations. Benefits are competitive and affordable, aimed at supporting employees and their families to live healthier, happier, and more secure lives.

Training + Development

Interview process

Visa Sponsorship

Security clearance