Business Systems Specialist
United Group
Support, maintain, and train users on property management software systems.
22 days ago ago
$62,500 - $70,000
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Troy, NY
Office Full-Time
Company Size
250 Employees
Service Specialisms
Construction services
Project Management
Engineering
Architecture
Property Development
Design
Technical Services
Turnkey
Sector Specialisms
Industrial
Commercial
Residential
Senior Living
Student Housing
Multi-Family Housing
Mixed-Use Housing
Real Estate Development
Role
What you would be doing
training webinars
vendor escalation
first‑level support
module implementation
system configuration
help desk
- Trains new and existing employees on workflows/procedures related to property management software systems via in person, telephone, and webinar sessions
- Plan, establish and conduct training webinars on a broad set of software applications
- Escalate critical issues to Vendor level technical support, open and monitor support cases, act as the technical point of contact, monitor progress and follow up regularly to drive timely resolution
- Provide the first level of support for on-site and corporate staff, primarily assisting in “day to day” functions in several business verticals including, but not limited to: Affordable, Student Housing, Commercial, Multi-family, and Active Adult as well as complimentary functions such as Leasing Center, Amazon Lockers, and Pay/DocScan modules
- Implementation of new modules and/or system enhancements and upgrades
- Provides support to include initial access for new users, menu set-up, and security
- Bridging the gaps between and among the various business user groups and ensuring that the needs of each group are met
- Assisting property managers and site staff with day-to-day tasks such as: resolving resident ledger issues, password resets, and aligning roles/permissions with business requirements
- Leads and directs training and employee development on accounting and property management software and integrated property management software
- Help resolve daily issues that occur with performance, report questions, and day-to-day operational issues
- Creates and maintains operations and training materials associated with United’s integrated systems
- Test and lead testing efforts related to new functionality, new modules, and upgrades to existing modules including creating test plans, test cases and working to ensure a rigorous UAT process is followed by users
- Maintain all aspects of the system including creating, modifying, and maintaining user settings, profiles, custom menu sets, account trees, lists, and modules
- Continuous quality improvement: Project the mindset to proactively implement and improve workflows and efficiencies of existing operating procedures
- Work collaboratively with Management Team to develop Standard Operating Procedures for Operations to positively impact business operations
- Working within and managing a ‘help desk’ ticket system that will track calls, classify issues by problem type and track resolutions thus enhancing user experience and improving quality across all applications
- Communicate resolution of issues to users in professional and timely manner
- Responsible for system maintenance and support including analyzing current systems to build capability and meet ongoing business needs
- Primary point of contact for United’s Managed Services Provider, ensuring security and IT infrastructure services are performed for all employees at a high level and meet business requirements
- Configuration of business rules within each functional module
- Creates and designs training materials, handouts, and related materials necessary to train new and existing staff
- Become knowledgeable with company-specific property management and accounting business processes and needs; continually look for ways to leverage system capabilities to improve efficiency through workflow, automation, and process improvement
What you bring
bs business
computer science
5+ yrs
saas
microsoft
communication
- Dental + Vision – eligibility 1st of the month following 30 days.
- Dedicated to understanding the relationships and functionality between integrated software
- Physical Requirements: ability to sit for long periods of time, ability to travel as needed.
- Required Education: BS in Business, Computer Science or equivalent practical knowledge/experience. Direct knowledge of Accounting Principles is a plus but not required.
- Required Experience: 5+ years’ experience in IT/Accounting field to include working with operations/accounting software, preferable software as a service model. 3 – 5 years of customer service/technical support service in a fast – paced business environment. Proficiency with Microsoft products.
- Qualities: Professional image compatible with United Group – positive attitude, energetic, assertive. Demonstrates integrity on a personal and professional level. Strong work ethic with exceptional verbal and written communication. Meticulous attention to detail and high ownership.
- Willing to take ownership of the issue analysis and resolution efforts and commit to "doing what it takes" to resolve technical issues, triaging as necessary
- Required to periodically travel to markets throughout the State of New York, Florida, Georgia, and other states as needed
- Demonstrates ability to manage difficult situations and resolving issues in a harmonious manner
- New property on-boarding project team
- Additional Benefits – Employee Assistance Program; United Concierge Medicine (24/7 telemedicine service, including Mental Health); Calm App premium subscription; Learning Care Group (childcare tuition discount); Dependent Care FSA; Tuition Assistance Program.
- Holidays – 10 Company Paid Holidays.
- PTO – Personal (24 Hours), Sick (56 Hours), and Vacation Time (80 Hours; escalated based on years of service up to 160 Hours); eligibility after 90-day Introductory Period.
- Life Insurance – Company paid Basic Life Insurance Policy (1x Annual Salary) with additional Voluntary Life Plans; eligibility 1st of the month following 30 days.
- Medical – Highmark BlueShield of Northeastern NY – 3 insurance plans with HSA options; eligibility 1st of the month following 30 days.
- 401K Retirement Plan – Voya Financial; Employee Contribution Eligibility at 1st of the month following 90 days; eligible for Employer Match after 1 Year of Service; up to 4% Company Match.
- Job Type: Business Systems Specialist; Exempt Salary: $62,500 - $70,000
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Technical Coordinator Jobs in Troy United StatesCustomer Service Jobs in Troy United StatesTechnical Admin Jobs in Troy United StatesIT Admin Jobs in Troy United StatesIT Support Jobs in Troy United StatesBusiness Analyst Jobs in Troy United StatesTechnical Coordinator Jobs in Albany United StatesCustomer Service Jobs in Albany United States
Company
Overview
Since 1972
Year Established
Over five decades of real estate leadership and growth.
Over $4B
Projects Completed
Total value of real estate developments and acquisitions.
Over $3B
Development Deals
Funding and financial expertise in large-scale projects.
28,000 Units
Properties Managed
Current portfolio Size across various real estate sectors.
- Family‑led for over 50 years, it has evolved into a full‑service real estate platform.
- Developed or acquired over 25,000 units.
- Its services span acquisitions, financing, development, construction management, brokerage, marketing and property management.
- Specializing in senior housing, student housing, multifamily rental, commercial real estate and mixed‑use neighborhoods.
- Leadership directs a portfolio valued near $1 billion.
- Typical projects include award‑winning senior, student and multifamily communities across New York, Florida, Georgia, Maryland and Texas.
- Construction management expertise across senior and student housing, plus commercial and lab facilities.
- An unusual standout: its SUN® senior housing lifestyle program and resident‑focused community programming distinguish its developments.
- Integrity and Transparency in all actions
- Delivering customer satisfaction
- Empowering people through innovation and technology
- Building partnerships for long-term value
- Accountability at all levels
- Fostering continuous improvement
- Commitment to excellence
2050 Target
Net-Zero Carbon Emissions
Aim to achieve net-zero carbon emissions by 2050 through comprehensive sustainability initiatives.
- Implementation of eco-friendly technologies in all operations.
- Reduction of carbon footprint through energy-efficient practices.
- Continuous investment in renewable energy sources.
- Regular monitoring and reporting on environmental impact.
- Commitment to providing equal opportunities for all employees.
- Promotion of gender diversity at all organizational levels.
- Increasing female representation in leadership roles.
- Building a work environment that respects cultural differences.
Articles
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio