Stonewater provides affordable housing, managing and developing homes across the UK.
Manage surveying and remedial contracts, ensuring compliance with KPIs, budgets, and contract terms.
Support procurement and mobilisation of new supply chain partners.
Champion Stonewater’s digital vision by embedding innovative processes.
Lead the operational delivery of damp, mould, and disrepair cases across the UK.
Provide performance reports, manage escalations, and drive continuous improvement.
Contribute to customer involvement strategies, giving residents a voice in shaping services.
Build and sustain strong relationships with customers, contractors, local authorities, and environmental teams.
Oversee a team of Business Partners and administration support, fostering a culture of excellence and accountability.
Ensure resolution of HHSRS hazards and embed Stonewater’s digital vision into processes.
Strong communication skills and ability to produce clear, impactful reports.
Proven experience leading multi-disciplined teams across wide geographical areas.
Strong background in customer-facing services, with the ability to embed values and deliver excellent outcomes.
Experience in performance management systems and digital innovation.
Track record of building and sustaining relationships with contractors and stakeholders.
Excellent problem-solving and decision-making skills.
Stonewater is seeking a passionate and experienced Service Manager on an initial 6 month FTC, to lead our national service delivery in tackling damp, mould, and disrepair. This is a pivotal role in ensuring our customers live in safe, healthy homes while embedding our values across all operations.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.