Client Services Coordinator

Description

The coordinator assists with the initiation, implementation, and completion of retail and office projects, acting as a liaison among customers, vendors, and internal teams. By ensuring projects align with customer timelines and requirements, the role helps deliver successful outcomes, and may independently manage smaller projects.

• Coordinate customer information to define project scope, locations, timelines, and reporting needs.
• Participate in test store processes and create training materials for internal and external teams.
• Compile and distribute project startup data, including logistics, store lists, schedules, and training plans.
• Monitor daily summary reports, track work order status, freight receipt, and schedule compliance.
• Collaborate with Service Center Representatives to resolve escalated project issues promptly.
• Provide daily/weekly program summaries to the Sr. Client Service Manager and customers.
• Communicate promptly with customers to acknowledge inquiries and meet expectations.
• Resolve freight or transportation challenges and manage specific work‑list cases.
• Train Service Center staff on project objectives and guidelines.
• Work with accounting to correct billing discrepancies and ensure accurate invoicing.
• Support project closeout activities, gather feedback, and develop final program summary reports.
• Present project results to management or customers as directed.
• Monitor closeout of open cases and assist with their resolution.

Requirements

Work is performed in a hybrid office environment, with one day per week at the Lisle corporate office and the remainder remote, and may require occasional travel up to 5 % for site visits. Physical duties include sitting, standing, occasional lifting of up to 25 lb, and moving within the office. Overtime beyond 40 hours per week may be necessary to meet project demands.

• Minimum three years of client service or project management experience.
• Bachelor's degree in business administration or related field (or equivalent).
• Strong interpersonal, written, and verbal communication skills.
• High attention to detail, organizational ability, and proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to travel up to 5 % and occasionally lift objects up to 25 lb.

Benefits

The Client Services Coordinator role at Footprint Solutions is a salaried, exempt position reporting to the Sr. Client Service Manager. The position offers a salary range of $50,000 to $55,000 per year and is part of the Client Service department. It is a full-time role with a hybrid work arrangement.

Footprint Solutions promotes a mentorship‑driven, collaborative, and innovation‑focused culture. Employees receive a competitive salary, comprehensive medical, dental, vision, life, and disability benefits, a 401(k) plan with employer match, paid vacation, floating holidays, company holidays, and state‑specific paid leave. The role offers opportunities for professional growth within a supportive environment.

• Competitive salary $50k‑$55k, mentorship culture, and innovation‑driven environment.
• Full‑time benefits: medical, dental, vision, life/AD&D, short‑ and long‑term disability, FSA, Employee Assistance Program.
• 401(k) with employer match: 100 % of first 3 % employee contribution plus 50 % of next 2 %.
• Earn 10 hours of vacation per month, 16 hours floating holidays, 8 paid company holidays, and state‑specific paid leave.

Training + Development

Interview process

Visa Sponsorship

Security clearance