Front Desk Agent (Full Time)

Description

• Communicate effectively with coworkers and other departments to coordinate guest services, resolve issues promptly, and maintain smooth hotel operations
• Greeting guests as they arrive at the hotel
• Provide personalized assistance with tact and discretion, creating a seamless experience for guests from check-in to departure
• Ensuring that the front desk area is clean and organized
• Answering phone calls and responding to emails
• Assisting guests with any questions or concerns they may have
• Providing information about hotel amenities and local attractions
• Listen attentively, convey information clearly, and respond with courtesy to create a seamless guest experience
• Maintaining accurate records of guest information and room assignments
• Handle challenges gracefully, offering solutions that uphold the hotel’s standards of service and professionalism
• Checking guests in and out of the hotel
• Complying and upholding Crowne Plaza brand standards
• Anticipate and meet the needs of all travelers, ensuring every guest feels valued and cared for
• Maintain a calm, confident, and welcoming demeanor in all guest interactions, even under pressure
• Handling cash and credit card transactions

Requirements

• Arrive on time, well-groomed and prepared to serve as the face of the hotel, reflecting its standards of hospitality
• Proficiency in using computer programs and apps, hotel front desk software a plus
• Prior experience with Opera Property Management System (PMS) is a plus
• Demonstrate strong verbal skills when interacting with guests and staff, and produces accurate, professional written communication such as emails and guest documentation
• Ability to manage multiple tasks by prioritizing effectively while maintaining strong attention to detail and accuracy
• Must have flexibility to work different shifts, including weekends (Saturday and Sundays) and holidays
• Must maintain a valid Driver's License
• Basic math and money handling skills

Benefits

• Company Paid Life Insurance
• Earned Wage Access (“on-demand pay”)
• 401(k) with company match
• Company Paid Employee Assistance Program
• Supplemental Life Insurance
• Hotel Room Discounts
• Perks through Benefit Hub
• Company Paid Telemedicine
• Medical, Dental, and Vision Insurance Options
• Generous Time Off Package

Training + Development

Interview process

Visa Sponsorship

Security clearance