Customer Service Coordinator

Description

• Managing emails in a timely and effective manner
• Works with engineers daily through phone/meetings to ensure diaries are full and works are planned effectively with regional leads to plan month ahead and previous performance
• Taking inbound and making outbound communication with engineers and handling queries relating to jobs from a planning perspective
• Ensuring that jobs are progressed by engineers within the operating system when they have been physically completed.
• Reviews, actions and updates the business on the progress of customer works, including:
• Ensuring all jobs to be planned/allocated are progressed within SLA
• Making outbound communication to customers to plan works in with them
• Ensure that are jobs are planned to be productive in terms of travelling time and time on site

Requirements

• Experience planning/dispatching in Fire business
• Good attention to detail
• Level of computer skills
• Ability to interact with other departments and regions within JLA
• to multitask and self-prioritise
• Good geographical knowledge
• Good time management skills
• Excellent communication skills
• Call/ Email Handling
• Commercial knowledge/understanding
• Excellent customer service skills
• Experience of working in a customer facing role
• Experience planning/scheduling works in a fast-paced environment
• Strong problem-solving skills
• Good knowledge of the English language, both written and verbal
• KPI reporting to service delivery management and regional leads to show performance
• Experience of working in time critical roles and the ability to multitask
• Experience working in a Fire business

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance