Contract Administrator – Refurbishment
Lovell Partnerships Ltd
contract admin
data management
handover docs
defects rect
coord appointments
call handling
Working out of our Nottingham office within a wider delivery team and reporting to the Contracts Manager, you will carry out contract administration duties supporting refurbishment contracts. These will include the collation and processing of data, handover documents along with administration management and rectification of defects post-handover.
You’ll make and book in appointments for both Tenants and Sub-contractors, recording the appointments on MS outlook, and you’ll assist in updating various external systems ie. Riskhub and Total Mobile.
In addition to delivering a quality administrative service to our team, client, and customer base,you will take telephone calls from our clients and customers reporting progress issues or defects and forward on to the relevant Site Manager.
experienced administrator
communication skills
customer service
construction knowledge
microsoft office
crm systems
You will be an experienced administrator with a proven track record of successfully managing the workload across planned maintenance programmes. Knowledge of the construction industry and internal + external programmes is also required.
We are looking for a pro-active and engaging individual with strong communication skills and customer service experience. You will have excellent administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems.
BenefitsPermanent - Full Time – 40 Hours
- Private medical insurance
- Cycle to Work scheme and the Lovell Way to EV
- Holidays - 26 days
- Access to discount portal
- Ability to purchase additional holiday
- Employee assistance programme
- Sharesave scheme
- Life Assurance
- Bonus entitlement based on performance KPIs
- tenant and sub-contractor reference checks
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Founded 1971
Year Established
Pioneered affordable partnership housing and became a UK leader in residential construction.
£900M+ annual
Annual Turnover
Drives significant revenue through strategic land and development schemes.
1,200+ staff
Workforce Size
Maintains a large team for building, refurbishing, and managing housing schemes.
- Specialising in new-build social and open-market housing, large-scale refurbishments and mixed-tenure regeneration projects.
- Works closely with local authorities, housing associations, the MOD and private partners across England, Scotland & Wales.
- Typical projects range from community regeneration to social housing refurbishments and large-scale new-build neighbourhoods.
- Delivered the UK’s first ever affordable partnership homes and have earned consistent industry accolades.
- Trust is at the heart of what we do.
- Collaboration – forming true joint ventures with clients, supply chain, and external partners.
- Long-term thinking – considering lasting impact, not short-term gain.
- 'The Lovell Way' – a commitment to always 'do the right thing' in every activity.
- Empowerment – devolved decision-making, ownership, and regional collaboration.
- Customer-centricity – empathetic, high-performance culture focused on delivering outstanding experiences.
270k Trees
Sustainable forestry initiative
more than 270,000 trees planted in the Dorn Valley Woodlands project, contributing to biodiversity and carbon sequestration efforts.
94 kWp Solar
Renewable energy installation
Installed a 94 kWp solar array at the West Midlands office, generating significant clean energy and reducing carbon emissions by over 18 tCO₂ in just two months.
£17.5k Saved
Pallet recycling scheme
The Pallet LOOP scheme saved approximately £17.5k in disposal costs by recycling pallets, promoting sustainable practices and reducing waste.
90% CO₂ Cut
Switch to HVO fuel
Transitioned to HVO renewable fuel, achieving a 90% reduction in carbon emissions across generators and telehandlers compared to diesel.
- Net zero carbon target by 2030
- Member of Future Homes Hub, supporting Future Homes Standard on embodied/whole-life carbon, biodiversity, water/resource efficiency
- Launched Tomorrow Home pilot: tracked embodied/operational carbon, energy efficiency, Eco Heatwave, ASHPs, MVHR, solar, EV charging, biodiversity features
- First UK housing developer to divert asbestos from landfill via Thermal Recycling pilot
- Waste reduction strategy: contracts require recycling/reuse, aiming for zero waste to landfill by 2030 and increasing landfill diversion rate
Headcount Grew 22%
Employee Growth
Employee growth achieved during expansion into new regions.
22% Growth
Global Expansion
Expansion efforts led to growth across multiple regions.
Accident Rate 0.04
Safety Improvement
Reduction in accident frequency rate during culture transformation.
86% Recommend
Employee Satisfaction
Employees would recommend the company as a place to work.
- Defined culture principles include building an inclusive, high-performance environment.
- Trustpilot rating improved from ‘bad’ to ‘Great’ during culture transformation.
