Customer Care Representative at Pyramid Heating & Cooling in Portland, OR | USD23-28 | Kablio

Role

Description

Requirements

microsoft office

customer service

two years

map reading

detail oriented

team player

Excellent communication/listening skills
Fluent knowledge of Microsoft Office
Able to handle complaints and unpleasant customers in a professional manner
Ability to communicate clearly and professionally, both verbally and in writing
Two years related experience and/or training in customer service, billing, dispatching or project management or equivalent combination of education and experience
Ability to relate to customer
Highly developed sense of integrity and commitment to customer satisfaction
Attention to detail
Strong work ethic and team player mentality
Ability to multi-task
Geographical knowledge of service area or map reading skills

Benefits

$125/month employer contribution to HSA
6 paid holidays
8 paid hours of community service
Parking/transit passes
401k with 2% match/employee match of at least 5%
Employer-paid medical insurance
80 hours of PTO

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Early 2000s

Founded

Established in the early 2000s, marking the beginning of their journey in HVAC services.

Provide high-quality heating, ventilation, and air conditioning solutions for both residential and commercial clients.
Pride themselves on delivering efficient, cost-effective services with a focus on customer satisfaction.
With decades of combined experience, have built a reputation for reliability and innovation.
Portfolio includes a diverse range of projects, from residential installations to large commercial HVAC systems.
Known for ability to tailor solutions to meet unique client needs, whether in new builds or retrofits.
Strong commitment to offering environmentally friendly options that enhance both comfort and energy efficiency.

Culture + Values

Building relationships through Trust, Respect, Value, and Quality.
Developing strong bonds with clients through exceptional value, highest quality craftsmanship, and a lifetime commitment to servicing and providing for their needs.
Licensed and Experienced Professionals.
Comprehensive HVAC Services.
Customized Solutions.
Energy‑Efficient Products.
Fast and Reliable Service.
Affordable Pricing with clear, upfront estimates and no hidden costs.
Integrity, honesty and transparency in advice and pricing.
Quality Workmanship using the latest tools and techniques.
Innovation—staying updated with the latest HVAC technologies and trends.
Community Commitment—dedicated to serving and supporting the local community.

Environment + Sustainability

Member of Energy Trust of Oregon's trade ally program, helping homeowners access cash incentives for energy-efficiency upgrades.
Prioritizes energy-efficient HVAC systems, including ductless mini-splits, heat pumps, geothermal systems, and air purifiers.
Provides services to improve home energy efficiency, such as insulation, thermostat upgrades, and duct services.
Committed to reducing customers' energy consumption and carbon footprint through eco-friendly system installations.
Uses high-quality products from brands like Carrier, Lennox, and Mitsubishi Electric to enhance performance and reduce carbon emissions.

Inclusion & Diversity

Articles

Discover the Benefits of Ductless Mini Splits in Northwest Oregon

3 Tips to Prevent AC Breakdown During a Heat Wave

Residential HVAC Installer – Careers at Pyramid Heating & Cooling

Company

Overview

Early 2000s

Founded

Established in the early 2000s, marking the beginning of their journey in HVAC services.

Provide high-quality heating, ventilation, and air conditioning solutions for both residential and commercial clients.
Pride themselves on delivering efficient, cost-effective services with a focus on customer satisfaction.
With decades of combined experience, have built a reputation for reliability and innovation.
Portfolio includes a diverse range of projects, from residential installations to large commercial HVAC systems.
Known for ability to tailor solutions to meet unique client needs, whether in new builds or retrofits.
Strong commitment to offering environmentally friendly options that enhance both comfort and energy efficiency.

Culture + Values

Building relationships through Trust, Respect, Value, and Quality.
Developing strong bonds with clients through exceptional value, highest quality craftsmanship, and a lifetime commitment to servicing and providing for their needs.
Licensed and Experienced Professionals.
Comprehensive HVAC Services.
Customized Solutions.
Energy‑Efficient Products.
Fast and Reliable Service.
Affordable Pricing with clear, upfront estimates and no hidden costs.
Integrity, honesty and transparency in advice and pricing.
Quality Workmanship using the latest tools and techniques.
Innovation—staying updated with the latest HVAC technologies and trends.
Community Commitment—dedicated to serving and supporting the local community.

Environment + Sustainability

Member of Energy Trust of Oregon's trade ally program, helping homeowners access cash incentives for energy-efficiency upgrades.
Prioritizes energy-efficient HVAC systems, including ductless mini-splits, heat pumps, geothermal systems, and air purifiers.
Provides services to improve home energy efficiency, such as insulation, thermostat upgrades, and duct services.
Committed to reducing customers' energy consumption and carbon footprint through eco-friendly system installations.
Uses high-quality products from brands like Carrier, Lennox, and Mitsubishi Electric to enhance performance and reduce carbon emissions.

Inclusion & Diversity

Articles

Discover the Benefits of Ductless Mini Splits in Northwest Oregon

3 Tips to Prevent AC Breakdown During a Heat Wave

Residential HVAC Installer – Careers at Pyramid Heating & Cooling