Customer Service Representative / Customer Account Specialist

Description

SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost.

• Assisting with preparations of tender documentation
• Preparing quotations, address logistic issues, track shipments, and send sales order acknowledgments to customers
• Creating and maintain records in databases
• Providing support for customer training and marketing event activities
• Maintaining relationships with alternative business divisions (ie Finance and Legal) to ensure credit terms and contract terms and conditions processes are adhered to
• Assisting the Sales & Customer Service division to achieve service KPIs
• Providing an excellent level of customer service and communication to customers, internal sales managers and engineers

Requirements

Please note that you must be eligible to work in Australia without sponsorship to apply for this position. Applications cannot be considered if applicants do not have current permission (VISA) to work in Australia.

Do you have experience in Customer Service and are looking for another challenge or career change?

This role is perfect for anyone with an administrative background, working closely with our team of Sales Managers and Technical Application Engineers.

If you have high attention to detail, great communication skills and experience (at any level) in data entry or bookings entries, this role in our SEL Brisbane office is perfect for you.

• Accurate entry of sales orders
• Ability to work independently as well as cooperatively in an Australian wide team environment
• Strong organisation skills with excellent time management
• Ability to travel domestically, if required (limited)
• A strong customer focus with excellent verbal and written communication skills (strong English proficiency required)
• Strong initiative and problem-solving skills, utilising available tools and resources
• Strong computer skills
• Alignment with SEL’s Values
• Related business, customer service or administrative experience
• Demonstrated experience in a data entry/customer service/account management role
• Excellent attention to detail with a high degree of accuracy

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance