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ServiceNow Administrator
Ghd
Experienced ServiceNow Administrator for managing and developing the ServiceNow platform, providing technical authority and strategic guidance, and ensuring security, performance, and governance.
15d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Brisbane, Queensland, Australia
Office Full-Time
Company Size
10,000 Employees
Service Specialisms
Engineering
Architecture
Construction services
Consulting
Project Management
Design
Technical Services
Property Development
Sector Specialisms
Water
Energy
Resources
Environment
Property and Buildings
Transportation
Hydrology and Hydrodynamics
Digital Technologies
Role
What you would be doing
governance
performance management
platform administration
strategic guidance
integration management
security
- Governance: Working with Security, Compliance and Data teams to ensure GHD ServiceNow meets all internal and external policies and governance
- Performance Management: Monitoring and maintaining the Health and Performance of all Instances
- Administration: Configuring, Managing and Maintaining the GHD ServiceNow Platforms (Prod, Test, Dev)
- Strategic Guidance: Providing guidance and advice in Architectural design and Roadmaps
- Project Support: Working within Project and Agile Development teams to deliver projects and solutions
- Integration Management: Configuring integration of ServiceNow with other applications and technologies, including Identity Management, SAP & Document Management systems
- Security: Ensuring the GHD ServiceNow Platform is secure and updated to the latest security patches and ensure robust Identity and Access Management
- Capacity Management: Ensuring the Platform is configured to meet future business needs through Optimization, Capacity Management and Continual Improvement
- Incident Management: Using ITIL methodologies to manage Incidents and Operational Defects
- Training and Advocacy: Assist in Training and Education of ServiceNow and drive adoption
What you bring
javascript
experience
certifications
integration
degree
servicenow experience
- Demonstrated background in Portal development with solid JavaScript, HTML, CSS skills
- Experience in developing and implementing systems, processes and procedures to meet customer requirements end-to-end
- Relevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.
- Experience integrating different platforms and business applications
- Bachelor's degree in Computer Science, Information Systems or demonstrated experience to meet the key skills and competencies
- 5+ years in ServiceNow, strong ITSM, ITOM, CMDB, Integrations background
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted as part of the hiring process
Company
Overview
1928
Year Founded
The organization has been evolving since 1928, starting as a small engineering practice and growing into a global powerhouse.
5 Continents
Global Presence
The organization operates across five continents, with key markets including Australia, the United States, and the UK.
- With a focus on innovation, it integrates expertise across various sectors to deliver world-class solutions.
- The organization is known for tackling large and complex projects, such as designing bridges and tunnels and constructing energy-efficient buildings.
- Notable projects include infrastructure development for major cities and energy-efficient solutions for industrial facilities.
- The organization continues to expand its digital and technological capabilities to ensure solutions are cutting-edge and sustainable.
- Safety
- Teamwork
- Respect
- Integrity
2050
Net-zero target validated by SBTi
Science-based target validated by the Science-Based Targets Initiative (SBTi) for achieving net-zero greenhouse gas emissions by FY2050.
2025
Carbon neutral commitment
Committed to achieving carbon neutrality for Scope 1 and Scope 2 emissions by 2025.
70%
Recycled materials in packaging
Boxes for electrical products use 70% recycled materials and are fully recyclable.
- Prioritising direct emissions reductions over purchasing carbon offsets (statement from Enterprise Sustainability Leader)
- Partnered with Decarbonisation Network to support clients' decarbonisation roadmaps and accelerate net-zero goals
- Slimline packaging to reduce material usage and transportation impact
Level 4–5
GDEIB Inclusion Benchmark
Targeting level 4–5 on the Global Disability Inclusion Benchmarking (GDEIB) by 2025.
9 Employee Groups
Resource Groups Established
Established 9 Employee Resource Groups (ERGs) to support various diversity demographics.
- Board‑mandated aim to become #1 in industry for inclusion & diversity
- I&D strategy built on five behaviours: open, informed, accountable, empathetic, bold
- Inclusion & Diversity goals embedded in employee performance reviews
- Awards: Employer of Choice for Gender Equality (2020–2022), Workforce Diversity Award (2021), Disability Equality Index – Best Places to Work for Disability Inclusion (2023)
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