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Sr Support Engineer- Power BI
Republic Services
Senior engineer diagnosing and resolving Power BI and BI platform issues.
10d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Phoenix, AZ
Onsite
Company Size
42,000 Employees
Service Specialisms
Non‑hazardous solid waste collection
Waste transfer
Waste disposal
Recycling services
Energy services
Sector Specialisms
Residential
Commercial
Industrial
Manufacturing
Retail
Special Waste
Hazardous Waste
Recycling
Role
What you would be doing
mentor support
issue resolution
technical direction
defect documentation
dashboard management
system modification
- Serves as a mentor with detailed documentation and training to Tier 1, Tier 2 and Tier 3 support personnel.
- Engages appropriate IT and business resources to resolve technical issues and support business processes, while updating users on progress toward resolution.
- Provides technical direction related to deliverables for both on-shore and off-shore team members.
- Fully documents and creates defects of each issue and resolution using the incident tracking system.
- Keeps support desk team, peers, and management apprised of any new support issues in a clear and timely manner.
- Identifies and recommends system modifications to reduce user issues.
- Manages platform health dashboards for current and historical trends.
- Diagnoses and resolves software application issues of end users promptly and professionally.
- Ensures that end users are provided with accurate and effective solutions and that end user support needs are met with a consistently high quality of service.
What you bring
html5
css3
javascript
aws
angular
restful apis
- 2 years’ experience working with HTML5, CSS3, and JavaScript
- Experience working in cloud-based platforms, preferably AWS
- 2 years experience with Angular
- Proficiency with consuming RESTful APIs
- Experience with TypeScript
- Background in technical support of enterprise platform technologies
- Experience with GitHub
- Subject matter expert that assists others in defining application system scope and objectives through research and fact finding and makes recommendations pertaining to system design and solutions.
- 5 years of relevant experience in software development, information systems, or equivalent technical environment, including previous experience in development of highly transactional, mission critical applications in environments/architectures for multi-user systems.
- Proficiency with SQL, Stored Procedures, DDL; hands-on experience with databases like SQL Server and MySQL
- Knowledge of client-server and web development
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Employee and Family Assistance Program (EAP).
- Life insurance and accidental death & dismemberment insurance.
- Employee discount programs.
- Employee Stock Purchase Plan (ESPP).
- Great Place to Work
- Short- and long-term disability.
- 401(k) plan with a generous company match.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1981
Year Founded
Established as a regional waste hauler.
$16 Billion
2024 Revenue
Annual revenue achieved in 2024.
$2+ Billion
2024 Net Income
Net income for the year 2024.
- It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S.
- Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants.
- Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.
- Safe – We protect the livelihoods of our colleagues and communities.
- Committed to Serve – We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible – We take action to improve our environment.
- Driven – We deliver results in the right way.
- Human-centered – We respect the dignity and unique potential of every person.
35% emissions reduction
Net-zero greenhouse gas target
Aims to reduce absolute Scope 1 and 2 emissions by 35% by 2030, aligned with the Science Based Targets initiative (SBTi).
15% emissions reduction
Early achievement of interim target
Reduced operational greenhouse gas emissions by 15% as of 2023, meeting the 2025 interim target two years early.
40% material recovery increase
Resource recovery goal
Aims to increase the recovery of key materials by 40% by 2030, supporting circularity and resource efficiency.
50% biogas reuse increase
Biogas beneficial reuse target
Committed to increasing biogas sent to beneficial reuse by 50% by 2030, enhancing renewable energy generation.
- Open five new renewable natural gas plants; renewable-energy portfolio includes 86 projects
- Deploy collision-avoidance cameras on collection trucks (2,200+ units)
- Pace electrification: goal for 50% of new refuse vehicle purchases to be EVs by 2028
- Initiatives include landfill-gas-to-energy, polymer center for plastics circularity, recycling and organics programs
- Employee engagement goal: maintain ≥ 88% by 2030 (supports sustainability culture)
50% Ethnically Diverse Workforce
Diverse Workforce Representation
Half of the company's workforce is composed of ethnically diverse individuals, reflecting a commitment to inclusivity.
38% Leadership Roles by Women
Women in Top Leadership
38% of top leadership positions within the company are held by women, showcasing progress toward gender equality.
$75.8M with Diverse Suppliers
Diverse Supplier Spending
The company spent $75.8 million with certified diverse suppliers in 2022, aiming for $150 million by 2025.
82% Employee Satisfaction
Employee Satisfaction Rating
82% of employees rated the company as a great place to work in a 2024 survey, reflecting a supportive workplace culture.
- Established MOSAIC Council in 2013 to drive inclusion efforts, including recruiting partnerships, training, leadership development, and business resource group support.
- Removed college-degree requirements for many roles to broaden access and inclusivity.
- Aims to achieve 50% diversity in leadership roles by 2030.
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