Contents Supervisor
arco restoration
Oversee contents restoration ops: estimating, pack‑out, cleaning, storage, team & client service.
13 days ago ago
Junior (1-3 years)
Full Time
Raleigh, NC
Onsite
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
inventory management
cost monitoring
specialty restoration
operations management
safety compliance
estimate preparation
- Supervise, train, and schedule Contents Technicians and Cleaning Specialists, ensuring consistent quality and productivity.
- Maintain accurate inventory documentation using contents management software (iCat, Encircle, or equivalent).
- Participate in departmental budgeting, KPI tracking, and operational improvements.
- Monitor project costs, labor hours, and materials usage to ensure budget adherence and profitability.
- Coordinate specialty restoration (electronics, art, textiles, etc.) with in-house staff or approved vendors.
- Lead and oversee all contents operations, including pack-out, cleaning, deodorization, storage, and pack-back.
- Ensure compliance with ARCO safety policies, OSHA standards, and company procedures.
- Prepare detailed and accurate estimates for contents jobs, including labor, materials, specialty cleaning, subcontractor services, and equipment use.
- Oversee the organization and maintenance of the contents warehouse, ensuring proper labeling, secure storage, and efficient workflow.
- Perform on-site assessments and communicate scope of work with Project Managers, Estimators, and clients.
- Provide regular updates to office staff, project managers, and clients regarding job progress and completion timelines.
- Manage the contents cleaning process, including quality control of items being cleaned, deodorized, and repackaged for return.
What you bring
iicrc
xactimate
assured
3-5 years
leadership
driver's license
- Minimum 3–5 years of experience in contents restoration, estimating, or warehouse operations.
- Strong leadership and communication skills with the ability to motivate and manage a team.
- Valid driver’s license and clean driving record.
- IICRC certification in Fire & Smoke Restoration (FSRT) or Contents Processing preferred.
- Warehouse organization and inventory accuracy
- Experience with contents tracking software (Assured).
- Strong understanding of insurance restoration workflows and estimating platforms (Xactimate preferred).
- Job completion efficiency and quality of restoration work
- Accuracy and timeliness of contents estimates
- Ability to lift 50+ lbs and perform physical work in varied conditions.
- Labor cost control and adherence to budgets
- Customer satisfaction ratings and reduction in rework or loss claims
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Interview process
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Overview
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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