IT Assistant (Not Remote)

Description

The IT Assistant will be the first line of support for employees across our business units, handling user issues, hardware and software management, and coordination with a third‑party IT provider. This in‑person role bridges internal teams and the managed provider to keep construction‑specific technology operating efficiently in a fast‑growing steel and construction environment.

• Provide first‑line support for hardware, software, and connectivity issues.
• Troubleshoot and resolve problems with construction‑specific programs (e.g., Tekla Powerfab, Sage 100 Contractor, Vista Viewpoint, AutoCAD, Bluebeam, Trimble Connect).
• Assist with account setup, password resets, permissions, and license management.
• Train end users on new systems, updates, and company technology standards.
• Log, track, and prioritize IT support requests to ensure timely resolution.
• Set up, configure, and maintain computers, printers, and mobile devices.
• Manage software updates, drivers, and patches for both office and field equipment.
• Support network connections and ensure reliable VPN access for remote and field users.
• Partner with the 3rd‑party IT provider on escalated network, security, and infrastructure issues.
• Install, update, and manage licenses for key construction software.
• Coordinate with vendors and the 3rd‑party IT provider for upgrades, integrations, and troubleshooting.
• Assist project teams with data sharing, version control, and file management.
• Help enforce company data protection and cybersecurity best practices.
• Maintain IT documentation, user guides, and FAQs.
• Conduct new‑hire IT orientation and software onboarding.
• Provide refresher training on software tools and updates.
• Maintain IT asset inventory and oversee equipment lifecycle.
• Assist with procurement and setup of new devices and software.
• Support field teams accessing digital drawings, models, and schedules.

Requirements

• 0–3 years of hands‑on IT support or helpdesk experience.
• Basic understanding of computer hardware, software, and networking fundamentals.
• Familiarity with construction software (Tekla, Sage, Bluebeam, etc.) – training provided.
• Ability to research issues, use tools, and solve problems independently.
• Comfortable managing multiple priorities in a fast‑paced environment.
• Experience coordinating with a managed IT provider is a plus.
• Ability to lift and move computer equipment as needed.

Benefits

All Things Metal Industries is a family‑owned steel company recognized as one of Arizona’s Best Places to Work. Our fast‑paced yet supportive culture values teammates who are eager to learn, smart in their work, and humble enough to grow with others. We promote from within, invest in people, and offer steady, long‑term employment with opportunities for advancement.

The position works Monday‑Thursday 7 am‑5 pm and Friday 7 am‑11 am, with hours varying based on project needs. Compensation is $19‑23 hourly, plus full benefits, a first‑time homebuyer bonus, 401(k) match, profit‑sharing, and various employee‑recognition programs.

Training + Development

Interview process

Visa Sponsorship

Security clearance