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Technical Support Engineer Mendix Trainee (Hybrid: Portland, OR - US)
Energy Solutions
Providing technical support for Energy Solution's software systems, focusing on debugging, troubleshooting, and root-cause analysis, with a path to Mendix development training and certification.
16d ago
$65,000 - $85,000
Entry-level
Full Time
Portland, OR
Hybrid
Company Size
589 Employees
Service Specialisms
Energy Consulting
Renewable Energy Solutions
Energy Efficiency
Sustainability Consulting
Engineering Services
Project Management
Design and Implementation
Sector Specialisms
Decommissioning & Decontamination
Waste Management
Federal Services
Nuclear Services
Industrial
Oil and Gas Exploration
Environmental
Energy Storage
Role
What you would be doing
issue triage
bug fixing
root cause analysis
user training
api troubleshooting
sla management
- Support internal teams with advanced issue triage and occasional data updates.
- Maintain accurate records of support activities and contribute to shared team documentation.
- Oversee and respond to customer inquiries, complaints, and technical issues through email, phone, and chat channels.
- Collaborate cross-functionally with teammates, engineers, and project managers to ensure efficient resolution of customer issues.
- Document and investigate user-reported bugs, escalating appropriately when needed.
- Follow ITIL-aligned procedures to manage support requests, escalations, and SLA compliance.
- Contribute to the development of minor features and bug fixes using the Mendix platform after certification.
- Recognize recurring issues, flag them for resolution, and contribute to process improvements.
- Deliver user training and guidance on new or existing features in a clear and approachable manner.
- Troubleshoot and resolve application- or API-related issues with an emphasis on debugging and root-cause analysis.
What you bring
python
itil
rest apis
mendix
bachelor's
communication
- Experience with Python scripting or similar programming languages.
- Knowledge of IT service frameworks (e.g., ITIL) and SOC 2 compliance practices.
- Familiarity with REST APIs, JSON, and modern integration concepts.
- Bachelor's degree in Computer Science, Software Engineering, or related field preferred, or equivalent hands-on technical experience.
- Familiarity with Jira, Confluence, Slack, and SharePoint.
- Prior exposure to low-code development platforms such as Mendix
- Complete Mendix training and achieve developer certification within 6 months.
- Self-motivated, detail-oriented, and comfortable managing multiple priorities
- Experience with Jira Software and other Atlassian products (or similar issue tracking systems).
- Minimum 1 year of experience in software technical support (enterprise application support preferred).
- Solid grounding in programming fundamentals (data structures, logic, algorithms, debugging techniques).
- Background in energy efficiency, clean energy, or renewable energy programs.
- Strong communication skills (verbal and written) and ability to explain technical issues clearly to non-technical users.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- drug screening
- authorization to work in the u.s. indefinitely
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Company
Overview
1995
Company Milestone
The company was founded, marking the beginning of its mission-driven journey in clean-energy innovation.
30 Years
Experience & Achievement
Celebrating three decades of leadership in designing and implementing impactful clean-energy programs.
- Pioneering market-based clean-energy programs.
- Specializing in engineering and administering upstream/midstream incentive programs.
- Award-winning efforts in demand management, distributed energy, building codes & appliance standards.
- Drives distributed energy resource programs including solar, storage, community solar, and DER incentive design.
- Partners on clean transportation, assisting fleets from transit authorities to delivery giants in EV infrastructure and planning.
- Supports utilities, governments, and private clients with policy advocacy, technical analysis, analytics, and creative program design.
- Operates seven offices across six states, serving clients nationwide with diverse, high-impact energy, carbon, and water solutions.
900% savings
Upstream Program Efficiency
Program designs that achieve significant savings through upstream and midstream approaches compared to traditional downstream solutions.
- Focused on creating large‑scale environmental impacts
- Provide cost effective, market‑based carbon, energy, and water management solutions
- Leverage the power of the market to deliver large scale carbon, energy and water use savings
- Apply experience and expertise in market incentive programs, flexible demand response, solar and storage, and policy and building codes
- Support development and deployment of demand management technologies to integrate with energy efficiency
- Deliver smart and effective codes and standards through policy and technical expertise
- Manage distributed energy resources programs to reduce technology barriers and increase access
64 Million Tons
GHG Reduction
Annual reduction of greenhouse gas emissions achieved through supported initiatives, contributing to global climate goals.
1.5 Million Homes
Electricity Savings
Annual electricity savings achieved, equivalent to powering 1.5 million homes annually.
Over 2 Years
Water Savings
Annual water savings equivalent to Houston’s domestic water use for more than two years.
- Natural gas savings equivalent to all annual residential gas use in Maine, New Hampshire, Vermont, Massachusetts, and Rhode Island
- Offer solutions in building decarbonization, energy efficiency, demand management, renewables & distributed energy resources, and clean transportation
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