Deputy Store Manager | On

As one of the first hires of the Kuwait store team, On will rely on you to help co-define the various store operation processes ahead of the opening. Once the doors have opened, you will be in charge of the store's overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.

This is your opportunity to become a core part of On’s Retail team and take on the responsibility to lead On's first location in Kuwait.

• Support FoH (Front-of-House) operations to ensure that exceptional service is provided to each and every customer.
• Act as in-store troubleshooting expert for On’s systems and processes.
• Act as the SME for store finance processes.
• Support monitoring of store key performance indicator to track healthiness of business operations.
• Contribute to implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed.
• Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements.
• Continuously embrace and communicate On's values and brand philosophy in team and customer interactions.
• Support staff planning and hiring to build a high performing team.

• 4+ years of experience in a customer-focused setting including 1-year managerial responsibilities.
• Ability to read, write and speak English fluently.
• Experience providing interactive and meaningful experience to customers and team members.
• Ability to work weekends, evenings and holidays as needed.
• An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs.
• Operational retail experience in a sports, tech and / or fashion environment is a strong plus.
• A collaborative team player with strong interpersonal, hospitality and communication skills.