Field Manager

• Provide client/customer support from start to finish of all projects and maintain in contact with clients during and after completion of project.
• Following the Floor Authority Playbook for streamlined operations.
• This role involves both office and field work, requiring time spent on construction sites, customer locations, and warehouse facilities.
• High-Quality Standards: You enforce quality control measures, conducting thorough inspections to guarantee flawless installations and customer satisfaction.
• Manage inventory and equipment, ensuring proper utilization and maintenance.
• Stay up to date on industry trends and best practices.
• Clear & Consistent Communication: You maintain strong communication with customers, installation crews, and internal teams, ensuring everyone is aligned and informed.
• Maintain high-quality standards for all installations, conducting regular inspections and addressing any issues promptly.
• Conduct site assessments before installation to ensure project readiness.
• Required to assess, schedule, and complete all punch work and/or repairs needed by builders.
• Resolve customer complaints and issues in a timely and professional manner.
• Requires an abundance of driving daily which may include picking up and/or delivering materials. Field Managers will be responsible for multiple neighborhoods in various areas.
• Work closely with the office team to ensure proper project documentation and customer satisfaction.
• Oversee daily field operations, including scheduling, dispatching, and coordinating installation crews.
• Ensure adherence to project timelines and deadlines, communicating effectively with customers and internal teams.
• Build and maintain strong relationships with customers, subcontractors, and suppliers.
• Effective project execution: You ensure installations are completed on time and within scope, proactively addressing challenges to avoid delays.

Job Overview: Floor Authority is currently looking for a Field Manager in Myrtle Beach, SC. The ideal candidate is responsible for the overall management and coordination of field operations. This role involves supervising installation crews, managing project timelines, maintaining quality standards, and ensuring customer satisfaction. The ideal candidate will possess strong leadership, organizational, and problem-solving skills.

• Proficient in using computer software and technology.
• Proficiency with MS Office and email
• Strong leadership and organizational skills.
• Time management skills: Able to prioritize multiple competing priorities executing in order of priority.
• Attention to detail and commitment to delivering the Floor Authority Standard.
• Bachelor’s degree in a related field preferred but not required.
• Customer Satisfaction & Retention: Your proactive approach and attention to detail result in satisfied customers, positive reviews, and repeat business.
• Communicate information with cross-functional team members; ability to use technology to take appropriate photos and complete documentation of inspections or provide updates while in the field.
• Proven experience in field management or a related role in the flooring industry.
• Excellent communication and interpersonal skills.
• Valid driver's license.
• Ability to read and interpret blueprints and technical drawings.
• This role requires regular travel to job sites within the Myrtle Beach area. A company vehicle will be provided.
• Work conditions may include exposure to varying weather conditions, loud noise levels, and physically demanding tasks such as walking, standing, lifting, and inspecting job sites.
• Ability to manage multiple projects simultaneously.
• 3+ years related experience in the flooring industry or related industry.
• Ability to lift up to 50lbs.
• Problem-Solving & Adaptability: You anticipate potential job site issues and resolve them efficiently, keeping projects on track without unnecessary stoppages.

• Paid time off and holidays.
• Competitive salary.
• Professional development opportunities.
• Retirement savings plan.
• Health, dental, and vision insurance.