Service Inside Sales

Description

• Review past inspection reports to identify service needs and build accurate quotes
• Work with customers to build long-standing relationships
• Collaborate with other departments, such as Operations, to ensure the customer receives our unique service experience
• Perform administrative duties such as preparing proposals, sending contract renewals, and completing required forms
• Be the customer’s advocate and main point of contact—directing them to the right team members when needed

Requirements

• You must be a people person—building strong customer relationships is at the core of this role
• Experience in sales support, customer service, or administration.
• Excellent organizational and multitasking abilities.
• Familiarity with Hubspot, and/or ServiceTrade is a plus (but not required)
• Proficiency in CRM software, MS Office Suite (Excel, Word, PowerPoint).
• Some formal sales experience is required—experience selling a service (vs. a product) is a plus
• You must be eager to learn Fire Protection Systems—we’ll train you, but you need to be committed to the learning curve
• Bachelor’s degree in business, marketing, or a related field (preferred).
• Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and CHANGE as needed
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively with a team.
• Strong computer skills are a must—proficiency in Microsoft Outlook, Word, and Excel is required

Benefits

• Medical, Dental, and Vision benefits through Blue Cross Blue Shield
• Speaking of attire, we offer all employees Encore gear when they join the team
• We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
• Participation in Fidelity 401(K) that includes employer match
• Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
• Access to leading edge web-based productivity tools
• Company-paid life insurance policy of $50,000

Training + Development

Interview process

Visa Sponsorship

Security clearance