Regional General Manager

Description

You'll drive operational excellence, team performance, customer satisfaction, and financial delivery across your region, reporting into senior leadership and acting as a key contributor to the business’s continued success and expansion.

• Operational Oversight: Oversee the full resident journey — from lettings and customer experience to maintenance and compliance — ensuring all sites operate to brand and regulatory standards.
• Stakeholder Engagement: Collaborate with internal departments (asset management, marketing, finance) and external partners (contractors, local authorities) to optimise service delivery.
• Strategic Input: Provide insight on regional trends, competitor activity, and customer feedback to inform future decision-making and portfolio development.
• Team Leadership: Manage, coach, and support on-site General Managers and their teams to deliver consistently high service levels across all assets.
• Commercial Performance: Drive occupancy, rent collection, cost control, and overall asset performance in line with agreed KPIs and budgets.

Requirements

🚗 London | Travel required | Full-time | Permanent

• A strong understanding of operational performance, compliance, and customer service standards.
• Excellent leadership and people management skills — able to coach, motivate, and hold teams accountable.
• Proven experience managing multiple residential sites, ideally in BTR, PRS, or co-living.
• A commercial mindset, with experience working to KPIs, managing budgets, and influencing performance.
• Comfortable with regional travel and being highly visible on-site across both London and Midlands assets.

Benefits

💷 Salary: £60,000 + Bonus

• Be part of a forward-thinking BTR operator with a growing national presence.

Training + Development

Interview process

Visa Sponsorship

Security clearance