Concierge

Description

• Ensure effective communication is being utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing.
• Manage the external and internal calls, taking and communicating messages, as well as forwarding calls to the appropriate person/department.
• Monitor the community’s entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols.
• Assist the Executive Director & Business Office Manager with clerical/administrative duties, as well as assists the Sales & Marketing team with taking sales inquiries, as needed.
• Individuals in this position are required to follow all infection prevention and control protocols, including the use of personal protective equipment (PPE) when necessary, to ensure the health and safety of residents, staff, and visitors.
• Receive and distribute mail and packages.
• While performing the duties of this job, the employee is required to communicate effectively and identify/interpret written information.
• Submit all work order requests to Maintenance on behalf of residents.
• Individuals in this position are required to stay current on all training and ongoing education initiatives. They are expected to actively pursue self-improvement and embrace opportunities for continuous learning to enhance their skills and knowledge.
• Monitor emergency response system and fire alarm panel.
• Welcome residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community.
• Assist residents with scheduling personal transportation services and in making reservations for various community events in conjunction with Life Enrichment Director
• Manage sale of guest meals and initiate credit card transactions for guest meal sales when necessary.
• This role involves actively participating in all staff activities aimed at fostering teamwork, unity, and morale. The individual will contribute as a collaborative team player, working alongside colleagues to create a supportive and cohesive work environment.
• Regularly engage with residents helping them feel valued and cared for

Requirements

• Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred.
• CPR or BLS certification preferred.
• This position may need to walk or stand for extended periods and move throughout the community, resident apartments, and other areas of the community.
• High School Diploma or equivalent preferred.
• Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable.
• This position may need to lift up to fifty (50) pounds independently, and up to 200 pounds with assistance.
• Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.

Benefits

• Cedarhurst believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities.
• Cedarhurst offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage and a 401(k) Plan with company match (after 1 year of service) for eligible employees.

Training + Development

Interview process

Visa Sponsorship

Security clearance