Ensure effective communication is being utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing.
Manage the external and internal calls, taking and communicating messages, as well as forwarding calls to the appropriate person/department.
Monitor the community’s entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols.
Assist the Executive Director & Business Office Manager with clerical/administrative duties, as well as assists the Sales & Marketing team with taking sales inquiries, as needed.
Individuals in this position are required to follow all infection prevention and control protocols, including the use of personal protective equipment (PPE) when necessary, to ensure the health and safety of residents, staff, and visitors.
Receive and distribute mail and packages.
While performing the duties of this job, the employee is required to communicate effectively and identify/interpret written information.
Submit all work order requests to Maintenance on behalf of residents.
Individuals in this position are required to stay current on all training and ongoing education initiatives. They are expected to actively pursue self-improvement and embrace opportunities for continuous learning to enhance their skills and knowledge.
Monitor emergency response system and fire alarm panel.
Welcome residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community.
Assist residents with scheduling personal transportation services and in making reservations for various community events in conjunction with Life Enrichment Director
Manage sale of guest meals and initiate credit card transactions for guest meal sales when necessary.
This role involves actively participating in all staff activities aimed at fostering teamwork, unity, and morale. The individual will contribute as a collaborative team player, working alongside colleagues to create a supportive and cohesive work environment.
Regularly engage with residents helping them feel valued and cared for
Requirements
customer service
cpr/bls
high school
microsoft office
ehr
teamwork
Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred.
CPR or BLS certification preferred.
This position may need to walk or stand for extended periods and move throughout the community, resident apartments, and other areas of the community.
High School Diploma or equivalent preferred.
Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable.
This position may need to lift up to fifty (50) pounds independently, and up to 200 pounds with assistance.
Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
Benefits
Cedarhurst believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities.
Cedarhurst offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage and a 401(k) Plan with company match (after 1 year of service) for eligible employees.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
offers contingent on successful completion of a background check and drug screening.
Company
Overview
50–63 Communities
National Presence
Operates in the Midwest and Southeast, tailoring to local needs.
60-day
Money-Back Guarantee
Offers an unusual 60-day money-back guarantee for residents.
50 Dreams
Residents Fulfilled
Programs like Dream Come TRUE have helped nearly 50 residents fulfill personal goals.
$HundredsM Revenue
Financial Strength
Backed by revenue in the hundreds of millions, supporting ongoing expansion.
Delivers a spectrum of living options—from independent apartments to memory care neighborhoods—rooted in person‑centered support.
Developed standout programs like Dream Come TRUE (granting resident bucket‑list experiences) and Pair to Prepare™ to ease transitions.
Invests in memory‑care training and evidence‑based programming, earning certifications and Alzheimer’s Association recognition.
Typical communities feature chef‑prepared dining, fitness and wellness offerings, walking paths, communal spaces, and regular excursions.
Culture + Values
We are dedicated to providing exceptional care and service in a warm, nurturing environment.
We empower our team members to make a difference every day in the lives of our residents.
We are committed to maintaining the highest standards of integrity, respect, and compassion.
We strive for excellence in all that we do, seeking to continuously improve the lives of those we serve.
We value the uniqueness of each individual and foster an atmosphere of personal connection and family-like relationships.
Environment + Sustainability
2050 Target
Net-Zero Carbon Emissions
The company aims to achieve net-zero carbon emissions by integrating renewable energy sources and sustainable practices.
Committed to minimizing environmental footprint across all properties.
Prioritizes energy-efficient technologies, water conservation, and sustainable building materials.
Several communities incorporate renewable energy sources to reduce energy consumption.
Continuously measures and tracks energy use to reduce waste and promote sustainability.
Inclusion & Diversity
70% Women
Employee Diversity
Represents the proportion of women among staff members.
fosters an inclusive workplace culture where every employee is respected and valued.
prioritizes diverse hiring practices across all roles and levels of the organization.
regularly conducts training programs to promote inclusivity and cultural competence among staff.