Placement of candidates in energy, utilities, renewables, insurance, tech, and commodities.
Operates across the UK, USA, Europe, Middle East, and APAC.
Builds dedicated teams for large-scale engineering and energy projects.
Forms long-term strategic partnerships, embedding consultants as extensions of client teams.
Combines recruitment with project consultancy, often assembling whole teams rather than filling single roles.
Assignments include senior insurance roles at Lloyd’s Market and specialist MEP/FP engineers on major builds.
About the client
About the client
Information not given or found
Role
Description
incident management
sla monitoring
impact assessment
incident coordination
record keeping
stakeholder communication
Own the end-to-end incident lifecycle, ensuring rapid service restoration and minimal disruption to business operations and the wider energy market.
Monitor and manage incident SLAs, including tracking holds, breaches, and ensuring accurate time recording across all incident stages.
Act as the single point of control for cross-party incidents involving Market Participants, suppliers, and external stakeholders.
Assess, prioritise, and manage business and market impact, ensuring appropriate escalation and focus on the most critical issues.
Lead, control, and coordinate incidents, managing all resolver groups through to full recovery.
Maintain high-quality incident records with clear timelines, decision logs, actions, and a complete audit trail.
Deliver clear, timely, and consistent communications to internal stakeholders, leadership teams, and the wider market throughout the incident lifecycle.
Requirements
incident management
helix
kinnect
itil
analytical skills
stakeholder management
Strong understanding of market operations, market participants, and supplier interactions.
Proven experience as an Incident Manager or Major Incident Lead, ideally within the energy, utilities sectors.
Ability to influence resolver groups and drive accountability across internal and external parties.
Strong analytical skills with the ability to assess business impact, prioritise effectively, and ensure swift resolution.
Experience working with complex environments such as Helix, Kinnect, or similar energy market systems (desirable).
Experience maintaining accurate incident records and following ITIL-aligned processes.
Excellent stakeholder management, communication, and coordination skills, including during high-pressure situations.