Participate in team meetings, attend regular supervisions and reflective practice sessions
Work as part of a multi-disciplinary team, safeguarding all our customers
Support and provide guidance to team members around your specialism - this could include coaching, upskilling or mentoring other colleagues
Keep accurate and timely records of specific activities
Attend networking events, other support services and forums promoting our Psychologically Informed Framework and Trauma Informed ways of working
Be reactive to support needs as they arise and be able to take the lead on working in a multi-disciplinary way
Actively connect, engage, influence, and develop relationships with a range of local services and stakeholders to enable customers to access the full range of community resources and regularly update colleagues about how to access external services
As the Specialist Support Worker you will support the Service Manager with planning within the service, this could include delegating case management, or supporting the service to run effectively
Follow health & safety and safeguarding policies and procedures to ensure the overall safety and security of all customers
Undertake initial and continuous assessment of needs, potential risks and goals and agree levels of support and actions
Share specialist knowledge with colleagues and wider teams to ensure both customers and services are supported in line with latest best practice
Complete regular reviews of support and risk assessments for customers
Use the Lone Worker system as and when necessary
Ensure the safety of our customers by following local safeguarding procedures, recognising, and acting on any significant risks and escalating appropriately
Provide specialist advice for colleagues through structured guidance to meet targets in support planning, delivery, safeguarding, risk assessments or other interventions
You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
Identify and promote opportunities for and support customers to gain appropriate access to relevant external support services
Lead on co-produced, bespoke customer support and move-on plans, involving all key stakeholders (e.g. family, other support providers)
Produce reports and other written documentation as required to support service delivery
Record and update clear, factual, accurate, strengths-based customer information on the appropriate digital platforms
Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
Develop, co-ordinate and deliver a ‘group-based activities’ programme for the service
Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
Requirements
it skills
databases
care qualification
coaching
conflict resolution
stakeholder relations
Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results
Experience of coaching, training or mentoring techniques
You will be required to travel to different properties within the defined area as and when required
Experience of reviewing, monitoring, and evaluating outcomes in the delivery of support services
Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate, and gain improvements
Knowledge and proven continuous personal development of working with vulnerable adults utilising “specialist knowledge”
Competent IT skills, including using databases, producing reports and other communications and analysing key outcomes data to understand and drive service improvements
Experience of building effective relationships with customers and stakeholders
A recognised, recent, formal care, support, or housing qualification
Experience of reflective practice and identifying best practices and sharing information to upskill individuals
Have conflict resolution skills and be confident and consistent when making decisions
Understand local pathways and services to ensure there is a consistent, asset-based support approach for all customers
Recent experience of support work, risk management and managing caseloads and working with vulnerable and diverse customer groups
Benefits
Be a team player with a caring, empathic, supportive, flexible and resilient ‘can-do’ attitude
Flexible working options available
Investment in your learning, personal development and technology
Deliver your role in line with the Riverside company values – “Our Riverside Way”
28 days holidays plus bank holidays
Competitive pay & generous pension
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no visa sponsorship will be offered; the organisation is surrendering its sponsorship licence
Security clearance
Information not given or found
Company
Overview
Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
Specializes in social care, working to improve the lives of vulnerable people through tailored services.
Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
Offers a range of services like homelessness prevention, mental health support, and youth services.
Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.
Culture + Values
We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
We believe in collaboration, working together to achieve our vision and deliver the best possible service.
We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
We are passionate about making a difference and delivering quality services to our communities.
Environment + Sustainability
2050
Net Zero Carbon Emissions Target
The company is committed to achieving Net Zero carbon emissions by the year 2050.
Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
Already reduced carbon emissions for residents.
Inclusion & Diversity
X% Women in Leadership
Women in Senior Roles
The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.
Committed to fostering an inclusive culture where everyone feels they belong.
Set measurable targets to increase the representation of women in leadership roles.
Strive to ensure a diverse workforce through recruitment practices and employee development programs.
Track and report on gender pay gap and aim to reduce it over time through focused strategies.