Specialist Support Worker

Description

• Participate in team meetings, attend regular supervisions and reflective practice sessions
• Work as part of a multi-disciplinary team, safeguarding all our customers
• Support and provide guidance to team members around your specialism - this could include coaching, upskilling or mentoring other colleagues
• Keep accurate and timely records of specific activities
• Attend networking events, other support services and forums promoting our Psychologically Informed Framework and Trauma Informed ways of working
• Be reactive to support needs as they arise and be able to take the lead on working in a multi-disciplinary way
• Actively connect, engage, influence, and develop relationships with a range of local services and stakeholders to enable customers to access the full range of community resources and regularly update colleagues about how to access external services
• As the Specialist Support Worker you will support the Service Manager with planning within the service, this could include delegating case management, or supporting the service to run effectively
• Follow health & safety and safeguarding policies and procedures to ensure the overall safety and security of all customers
• Undertake initial and continuous assessment of needs, potential risks and goals and agree levels of support and actions
• Share specialist knowledge with colleagues and wider teams to ensure both customers and services are supported in line with latest best practice
• Complete regular reviews of support and risk assessments for customers
• Use the Lone Worker system as and when necessary
• Ensure the safety of our customers by following local safeguarding procedures, recognising, and acting on any significant risks and escalating appropriately
• Provide specialist advice for colleagues through structured guidance to meet targets in support planning, delivery, safeguarding, risk assessments or other interventions
• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
• Identify and promote opportunities for and support customers to gain appropriate access to relevant external support services
• Lead on co-produced, bespoke customer support and move-on plans, involving all key stakeholders (e.g. family, other support providers)
• Produce reports and other written documentation as required to support service delivery
• Record and update clear, factual, accurate, strengths-based customer information on the appropriate digital platforms
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
• Develop, co-ordinate and deliver a ‘group-based activities’ programme for the service
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely

Requirements

• Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results
• Experience of coaching, training or mentoring techniques
• You will be required to travel to different properties within the defined area as and when required
• Experience of reviewing, monitoring, and evaluating outcomes in the delivery of support services
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate, and gain improvements
• Knowledge and proven continuous personal development of working with vulnerable adults utilising “specialist knowledge”
• Competent IT skills, including using databases, producing reports and other communications and analysing key outcomes data to understand and drive service improvements
• Experience of building effective relationships with customers and stakeholders
• A recognised, recent, formal care, support, or housing qualification
• Experience of reflective practice and identifying best practices and sharing information to upskill individuals
• Have conflict resolution skills and be confident and consistent when making decisions
• Understand local pathways and services to ensure there is a consistent, asset-based support approach for all customers
• Recent experience of support work, risk management and managing caseloads and working with vulnerable and diverse customer groups

Benefits

• Be a team player with a caring, empathic, supportive, flexible and resilient ‘can-do’ attitude
• Flexible working options available
• Investment in your learning, personal development and technology
• Deliver your role in line with the Riverside company values – “Our Riverside Way”
• 28 days holidays plus bank holidays
• Competitive pay & generous pension

Training + Development

Interview process

Visa Sponsorship

Security clearance