Dispatch Coordinator

Description

• Respond to all messages left overnight
• Regularly reviews work order backlog.
• Document all activity and keep internal partners updated including the Service, Account, and Purchasing Teams, as well as department managers.
• Maintain the dispatch board(s)/schedule
• Monitor and maintain work order network.
• Create dispatch tickets for all service calls
• Debrief Service Technicians after completion of each call
• Plan, schedule and manage customer's preventative maintenance and work orders by priority.
• All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.
• Dispatch Service Technicians for each call
• Monitor technician's progress while on call and adjust dispatches as necessary
• Take incoming customer calls and schedule/coordinate all service calls as they are received
• Maintain "On-Call" schedules for Service Technicians
• Handle the dispatch process from initial service call to completion:
• Forecast workload for 2 -- 3 days out
• The employee is frequently required to sit, stand, walk, hear, see and talk.
• Dispatch and coordinate company driver deliveries and equipment to site or technicians.

Requirements

• Excellent oral and written communication skills
• Geographical knowledge of service area or map reading skills
• High School Diploma/ GED
• 3-5 years of dispatch experience
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Strong organizational skills
• Self-sufficient and able to work with little direct supervision
• Knowledge of industry is recommended but not required
• Experience managing and prioritizing multiple projects
• Experience with FM Facility Maintenance
• Light to moderate lifting may be required.
• Computer knowledge must include MS Office- Word, Excel and Outlook
• Ability to multitask under pressure

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance