Lead, Order Management (External)

Description

• Prepare Partner Agreements year basis and whenever new partner assign.
• Responsible for customer, sales, warehouse, logistics, finance, and fulfillment for order delivery as per agreed PO terms
• Responsible for all back office sales support job: order handling, receivables follow ups, sales support
• Improve CLI score/ Transaction score
• Handling of all Logistics Request with all internal stake holders and global production sites
• Reducing case closure reports and strategy.
• Execute all order related activities like order entry, Proforma Invoices, Deliveries etc. as per guidelines.
• Order Follow-up with Partners and sales as per open opportunity.
• Support front line sales team in enabling improved service & efficiency.
• Rebate Tracking quarterly and settlement
• Responsible for creating new customer accounts and upkeep of business database in SAP
• Handling import, Hi-sea sale orders from customers.
• Manage customer orders, queries, cases, email, SAP and other mediums.
• Running different projects for various parameters
• Generation and circulation of business reports covering all financial parameters of respective segments & divisions.
• Work within the larger Customer Service team to support colleagues locally and internationally where needed.

Requirements

• BI reporting/ SF reporting
• Excellent communication skills in English & Hindi
• Minimum 5+ years of customer service order management in a back office or related environment
• Excellent customer care skills (verbally and written)
• Customer focused attitude
• Through excellent knowledge of SAP and with a high customer focus, identify and resolve issues proactively and help the customers and colleagues to efficiently manage requirements.
• Commercial Knowledge on terms & conditions
• SAP experience in a Sales / Customer Service environment and others CRM Systems, such as SalesForce.com or Any other ERP

Benefits

• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We promote from within and support your learning with mentoring, training, and access to global opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance