Prepare Partner Agreements year basis and whenever new partner assign.
Responsible for customer, sales, warehouse, logistics, finance, and fulfillment for order delivery as per agreed PO terms
Responsible for all back office sales support job: order handling, receivables follow ups, sales support
Improve CLI score/ Transaction score
Handling of all Logistics Request with all internal stake holders and global production sites
Reducing case closure reports and strategy.
Execute all order related activities like order entry, Proforma Invoices, Deliveries etc. as per guidelines.
Order Follow-up with Partners and sales as per open opportunity.
Support front line sales team in enabling improved service & efficiency.
Rebate Tracking quarterly and settlement
Responsible for creating new customer accounts and upkeep of business database in SAP
Handling import, Hi-sea sale orders from customers.
Manage customer orders, queries, cases, email, SAP and other mediums.
Running different projects for various parameters
Generation and circulation of business reports covering all financial parameters of respective segments & divisions.
Work within the larger Customer Service team to support colleagues locally and internationally where needed.
Requirements
sap
bi reporting
salesforce
crm
communication
customer service
BI reporting/ SF reporting
Excellent communication skills in English & Hindi
Minimum 5+ years of customer service order management in a back office or related environment
Excellent customer care skills (verbally and written)
Customer focused attitude
Through excellent knowledge of SAP and with a high customer focus, identify and resolve issues proactively and help the customers and colleagues to efficiently manage requirements.
Commercial Knowledge on terms & conditions
SAP experience in a Sales / Customer Service environment and others CRM Systems, such as SalesForce.com or Any other ERP
Benefits
You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
We promote from within and support your learning with mentoring, training, and access to global opportunities.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
70+ factories
Global Manufacturing Presence
The company operates over 70 factories worldwide, showcasing its extensive production capabilities.
100+ countries
Global Reach
Serves customers in over 100 countries, demonstrating its international operations and market presence.
Multi-billion
Annual Revenue
Achieves multi-billion-dollar annual revenue, highlighting its significant financial scale.
250,000+ products
Daily Production
Produces over 250,000 products daily, emphasizing its high-volume manufacturing efficiency.
Begun in 1933 with a novel refrigeration valve and soon introduced thermostatic radiator valves, driving early energy-efficiency innovation.
Expanded into hydraulics, power electronics, and sensor systems, launching the first VLT frequency converter in 1968 and acquiring notable divisions such as Vacon and Eaton Hydraulics.
Typical projects range from district-energy systems and marine/offshore equipment to EV drivetrain modules, industrial automation, and large-scale cold-chain refrigeration.
Expertise spans HVAC, mobile & industrial hydraulics, AC drives & power electronics, high-pressure pumps, sensing/control components, and fire-safety systems.
Culture + Values
Customer First
Sustainability
Innovation
Collaboration
Integrity
Simplicity
Environment + Sustainability
2023 Target
Net-Zero Commitment
Aimed to achieve net-zero emissions globally by 2023.
2030 Goal
Carbon Neutrality
Aimed to achieve carbon neutrality across all global operations by 2030.
50% Reduction
Greenhouse Gas Target
Sought to reduce greenhouse gas emissions by 50% by 2030, measured against 2018 levels.
Focus on energy efficiency, reduction of CO2 emissions, and renewable energy solutions.
All products designed with sustainability in mind, reducing energy consumption and contributing to the circular economy.
Aims to provide sustainable solutions that help reduce customers' environmental footprint.
Inclusion & Diversity
2025 Target
Women in Senior Leadership
Aiming to achieve 30% representation of women in senior leadership roles by 2025.
30% Target
Women Representation Goal
Targeting 30% of women in senior leadership roles by 2025.
27% in 2022
Female Leadership
Currently, women hold 27% of leadership positions.
Increasing female leadership representation by 2025.
Promoting a more inclusive work environment and increasing women in technical roles.