Leasing Manager

Description

• Audit websites, ILS sites, and other cyber sources weekly.
• Establish and coordinate scheduling for leasing staff and manage coverage.
• Track traffic, appointments, and leases daily in Knock.
• Proactively follow up with all current and prospective renters utilizing and maintaining a Customer Relationship Management database.
• Assist Property Manager with monthly financial review process and other investor deliverables
• Utilize customer service skills to professionally resolve issues
• Accept and process rent payments, security deposits and other applicable fees
• Review stale units daily and develop sales plan to lease them.
• Build and maintain relationships with prospects and current residents to ensure retention and satisfaction
• Interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and satisfaction.
• Coordinate community outreach marketing and develop a network of local business relationships.
• Provide ongoing training to the leasing team.
• Involvement in interview and hiring process in accordance with STYL policy under the direction of the Director of Sales.
• Provide daily motivation and oversee sales goals for the leasing team and a method for accountability of leasing activity.
• Inspect make ready standards and tour path and promptly inform maintenance staff of any issues when unable to resolve on own.
• Review daily pricing in Yieldstar with Property Manager and make recommendations to achieve overall property goals.
• Oversee sales process and provide exceptional tour experience for prospective residents
• Direct the daily work performance of the leasing team and conduct weekly performance evaluations.
• Act as Property Manager in the Manager’s absence to resolve resident issues and support the Leasing and Maintenance teams.
• Maintain daily traffic logs, phone logs and follow-up (DAR).
• Submit weekly reporting and weekend update reporting.

Requirements

• Proficient in Microsoft Office products (Excel, Outlook, Word Etc.)
• Excellent written and verbal communication skills.
• At least 2 Years direct experience in multi-family property management
• Have complete knowledge of the apartment community and competition in the area.
• Ability to handle multiple tasks and multiple priorities simultaneously.
• Demonstrate diligence, patience, diplomacy, follow-through, tact, fairness, integrity, and common sense. Must be motivational and goal driven.
• Knock and One Site experience preferred
• College degree preferred

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance