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Speech Insights Analyst
Utilita Energy
Analyze call data, create reports, manage speech analytics for the contact centre
9d ago
£26,208 - £26,208
Intermediate (4-7 years)
Full Time
Eastleigh, England, United Kingdom
Hybrid
Company Size
1,600 Employees
Service Specialisms
Solar installation
Smart meter services
Energy efficiency upgrades
Pay‑as‑you‑go metering
Digital automation
Sector Specialisms
Residential
Commercial
Solar photovoltaic (Solar PV)
Wind
Micro combined heat and power (Micro-CHP)
Hydro
Anaerobic digestion (AD)
Energy
Role
What you would be doing
- maintain the running of our in-house speech analytics and quality management systems;
- identify and define new process improvement opportunities.
- ensure that all data provided is relevant and accurate;
- Create reports and dashboards for key stakeholders
What you bringBenefits
- Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
- Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
- Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
- Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
- Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
- Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
- Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
- Pension – we contribute 4% of your salary when you contribute 5%.
- Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements.
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Interview process
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Company
Overview
700,000 Homes
Households Served
Now services over 700,000 homes with energy solutions across the UK.
- Focused on providing affordable energy to homes across the UK, offering both electricity and gas.
- Growth has been fueled by a commitment to customer care and technological innovation.
- Known for their smart meters, which help customers manage their energy usage more efficiently.
- As one of the leading challengers in the energy sector, continuously invests in digital platforms.
- Earned a reputation for reducing energy waste with data-driven insights and a customer-first approach.
- Business model emphasizes transparent pricing, simplifying energy management for customers.
11% less energy
Energy savings through technology
Customers reduce energy consumption by using Energy Intelligence technology with real-time visibility and behavioral-change campaigns.
£277/year saving
Energy efficiency savings
Customers can save up to £277 annually through simple energy-saving actions guided by behavioral change campaigns.
- We take pride in that. – the first and still the only energy company created to help households use–and waste–less energy.
- Live carbon dashboard pioneer: first energy supplier to publish real‑time emissions data covering operations, supply contribution, and carbon intensity.
11% Lower Energy Consumption
Customer Energy Use
Customers have lower energy consumption compared to the UK average, reducing home energy-use emissions.
381,829 kWh/year
Solar Panel Energy Generation
Solar panels at Utilita Bowl generate significant renewable energy, contributing to annual carbon savings.
2030 Net-Zero Target
Operational Carbon Neutrality
Aiming to achieve net-zero operational emissions by 2030, aligning with global sustainability goals.
80t CO₂ Saved
Annual Carbon Reduction
Solar panel rollout at Utilita Bowl reduces carbon emissions by approximately 80 tons annually.
- Operational net-zero target by 2030.
- First UK energy supplier to publish a live carbon dashboard tracking operational and supply emissions in real time.
- Two carbon targets: net-zero operations (by 2030) and supply-chain/carbon-intensity reduction aiming for UK 2050 net-zero.
- Live Grid Mix and Energy Grid Tracker tools empower customers to see real-time carbon intensity of their electricity usage.
- Annual audited carbon-footprint reports since at least 2019, aligned with TCFD and ISO 14064-3 standards.
- Smart energy IoT pilot launching August 2024 to shift consumption to cleaner, cheaper periods.
- Adopted SDG goal: “promote diversity and inclusion in the workplace.”
- No publicly available data on gender ratios, pay equity, leadership diversity or hiring targets.
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