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Ground Handling Agent - Ramp - Fixed Term
London Gatwick
UK’s second‑busiest international airport delivering passenger and cargo services across two terminals.
Ramp Agent responsible for baggage and cargo handling on allocated flights to ensure timely turnaround of aircrafts.
15d ago
£27,450
Junior (1-3 years)
Part Time
Gatwick, England, United Kingdom
Onsite
Company Size
25,000 Employees
Service Specialisms
Construction services
Engineering
Project Management
Design
Technical Services
Property Development
Turnkey
Consulting
Sector Specialisms
Transport
Infrastructure
Role
What you would be doing
client interaction
baggage handling
compliance
equipment operation
ground operations
team collaboration
To liaise with the Baggage Handling Unit Agents, Gate Coordinators, and the Team Leader about any perceived issues (e.g. misplaced baggage), so that problems can be swiftly resolved with minimal financial penalty to the business
To follow all GGS’ SOPs and comply with all UK / EU legislation as well as Airport Authority and our customer airline security requirements.
To collect, transport and load all passenger baggage and allocated freight onto a range of different types of customer aircraft in order to affect the timely turnaround of allocated flights in line with agreed procedures and health and safety regulations
To carry out a range of other ramp duties, as delegated by the Team Leader, during the offload, loading and air start, in accordance with agreed procedures and customer service level agreements, to ensure the safe and timely turnaround of aircraft
To co-operate, build relationships with and support team members / colleagues, willingly sharing knowledge and experience when needed to ensure continual improvements to service are made and Gatwick Ground Services’ reputation is seen as positive and professional
To forge professional and effective working relationships with own team, other GGS departments, supervisors, airline representatives, crew, and their customers, in order to maintain and develop GGS’s reputation. To willingly share knowledge and own experience with colleagues and act in a cooperative manner to ensure customer service is continuously improved.
Carry out daily operator checks and operate all vehicles and ramp equipment used during the turnaround, according to current standards and procedures, so as to minimise risk of injury to self and others and damage to customer aircraft
What you bring
communication
resilience
teamwork
problem solving
manual handling
driving licence
Must be able to obtain and retain a full airside pass including a satisfactory criminal record check
Ability to clearly and accurately interpret and communicate relevant information
To demonstrate a high standard of behaviour and timekeeping in compliance with company codes and standards of conduct, to demonstrate professionalism with an inherent respect of colleagues, customer airline and passengers.
Resilient and tenacious, able to pursue goals in the face of obstacles
Excellent communication skills
Must be able to lift baggage and cargo weighing up to 32kg
Good communication and influencing skills
Pragmatic and solution focused
Ideally you will be able to demonstrate previous manual handling experience, preferably in an outside environment in all weathers
Must hold a valid Full UK Driving Licence (Automatic or Manual)
Strong team approach
Ability to work under pressure
Ability to prioritise in a fast-paced environment and manage workload to deliver to tight deadlines/turnarounds
Ability to work as part of a team
Must be flexible
Benefits
Cycle to work scheme
A generous leave allowance, increasing annually for the first 5 years of employment
Access to discounted flights known as hotline fares, standby tickets and concessions with British Airways and other code share airlines
Health benefits including free winter flu jab and access to the HSF Health Plan
If made permanent and after completing 1 full year of service, access to an Annual Bookable Concession flight of higher onload and cabin priority
Discounts on public transport and airport food vendors
Pension scheme
Free staff parking
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
full airside pass including a satisfactory criminal record check
full uk driving licence (automatic or manual)
manual handling experience, preferably in an outside environment
ability to lift baggage and cargo weighing up to 32kg
Owned by Vinci Airports with a controlling 50.01% share.
£2 billion investment
Terminal transformation
Investing £2 billion in the North Terminal expansion project.
Opened to the public in 1958, it evolved from a flying club into the UK’s second‑largest airport.
Operates 24/7 across two terminals.
Owned by Vinci Airports and a Global Infrastructure Partners‑led consortium.
Plans to utilize its standby northern runway for expansion.
Typical projects include terminal renovations, remote jet‑bridge control trials, and airfield efficiency enhancements.
Notable for being one of the world’s busiest single‑runway airports, with a historic Art Deco ‘Beehive’ serving as a converted office landmark.
Culture + Values
Our vision is to be the airport for everyone, whatever your journey.
Delivering a personalised experience that is easy and efficient
Being the UK’s most accessible airport, prioritising the needs of every passenger
Building a diverse and inclusive workplace, one where everyone is welcome
Rewarding every colleague with a highly competitive package including annual bonus, share scheme, pension and lifestyle insurance
Providing first-class training and professional development opportunities
Empowering colleagues through employee‑led ambassador networks and Business Resource Groups
Offering two paid volunteer days per year to support community initiatives
Providing practical benefits: salary sacrifice EV scheme, travel discounts, cycle‑to‑work and parking
Environment + Sustainability
Net Zero by 2030
Emissions Target
Committed to achieving net zero for Scope 1 and 2 emissions by 2030.
£250M Investment
Decarbonisation Funding
Over £250 million invested in decarbonisation initiatives.
10,000+ LEDs
Energy Efficient Lighting
Over 10,000 lights replaced with energy-efficient LED lights.
30 Charger FC
Electric Vehicle Charging
Opened a 30-charger electric forecourt, the first international airport to do so.
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