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London Gatwick

Ground Handling Agent - Ramp - Fixed Term

Company logo
London Gatwick
UK’s second‑busiest international airport delivering passenger and cargo services across two terminals.
Ramp Agent responsible for baggage and cargo handling on allocated flights to ensure timely turnaround of aircrafts.
15d ago
£27,450
Junior (1-3 years)
Part Time
Gatwick, England, United Kingdom
Onsite
Company Size
25,000 Employees
Service Specialisms
Construction services
Engineering
Project Management
Design
Technical Services
Property Development
Turnkey
Consulting
Sector Specialisms
Transport
Infrastructure
Role
What you would be doing
client interaction
baggage handling
compliance
equipment operation
ground operations
team collaboration
  • To liaise with the Baggage Handling Unit Agents, Gate Coordinators, and the Team Leader about any perceived issues (e.g. misplaced baggage), so that problems can be swiftly resolved with minimal financial penalty to the business
  • To follow all GGS’ SOPs and comply with all UK / EU legislation as well as Airport Authority and our customer airline security requirements.
  • To collect, transport and load all passenger baggage and allocated freight onto a range of different types of customer aircraft in order to affect the timely turnaround of allocated flights in line with agreed procedures and health and safety regulations
  • To carry out a range of other ramp duties, as delegated by the Team Leader, during the offload, loading and air start, in accordance with agreed procedures and customer service level agreements, to ensure the safe and timely turnaround of aircraft
  • To co-operate, build relationships with and support team members / colleagues, willingly sharing knowledge and experience when needed to ensure continual improvements to service are made and Gatwick Ground Services’ reputation is seen as positive and professional
  • To forge professional and effective working relationships with own team, other GGS departments, supervisors, airline representatives, crew, and their customers, in order to maintain and develop GGS’s reputation. To willingly share knowledge and own experience with colleagues and act in a cooperative manner to ensure customer service is continuously improved.
  • Carry out daily operator checks and operate all vehicles and ramp equipment used during the turnaround, according to current standards and procedures, so as to minimise risk of injury to self and others and damage to customer aircraft
What you bring
communication
resilience
teamwork
problem solving
manual handling
driving licence
  • Must be able to obtain and retain a full airside pass including a satisfactory criminal record check
  • Ability to clearly and accurately interpret and communicate relevant information
  • To demonstrate a high standard of behaviour and timekeeping in compliance with company codes and standards of conduct, to demonstrate professionalism with an inherent respect of colleagues, customer airline and passengers.
  • Resilient and tenacious, able to pursue goals in the face of obstacles
  • Excellent communication skills
  • Must be able to lift baggage and cargo weighing up to 32kg
  • Good communication and influencing skills
  • Pragmatic and solution focused
  • Ideally you will be able to demonstrate previous manual handling experience, preferably in an outside environment in all weathers
  • Must hold a valid Full UK Driving Licence (Automatic or Manual)
  • Strong team approach
  • Ability to work under pressure
  • Ability to prioritise in a fast-paced environment and manage workload to deliver to tight deadlines/turnarounds
  • Ability to work as part of a team
  • Must be flexible
Benefits
  • Cycle to work scheme
  • A generous leave allowance, increasing annually for the first 5 years of employment
  • Access to discounted flights known as hotline fares, standby tickets and concessions with British Airways and other code share airlines
  • Health benefits including free winter flu jab and access to the HSF Health Plan
  • If made permanent and after completing 1 full year of service, access to an Annual Bookable Concession flight of higher onload and cabin priority
  • Discounts on public transport and airport food vendors
  • Pension scheme
  • Free staff parking
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • full airside pass including a satisfactory criminal record check
  • full uk driving licence (automatic or manual)
  • manual handling experience, preferably in an outside environment
  • ability to lift baggage and cargo weighing up to 32kg
Company
Overview
40 million passengers
Annual passenger count
Handles over 40 million passengers each year.
150+ routes
Short-haul routes
Operates over 150 short-haul flight routes.
50.01%
Ownership stake
Owned by Vinci Airports with a controlling 50.01% share.
£2 billion investment
Terminal transformation
Investing £2 billion in the North Terminal expansion project.
  • Opened to the public in 1958, it evolved from a flying club into the UK’s second‑largest airport.
  • Operates 24/7 across two terminals.
  • Owned by Vinci Airports and a Global Infrastructure Partners‑led consortium.
  • Plans to utilize its standby northern runway for expansion.
  • Typical projects include terminal renovations, remote jet‑bridge control trials, and airfield efficiency enhancements.
  • Notable for being one of the world’s busiest single‑runway airports, with a historic Art Deco ‘Beehive’ serving as a converted office landmark.
Culture + Values
  • Our vision is to be the airport for everyone, whatever your journey.
  • Delivering a personalised experience that is easy and efficient
  • Being the UK’s most accessible airport, prioritising the needs of every passenger
  • Building a diverse and inclusive workplace, one where everyone is welcome
  • Rewarding every colleague with a highly competitive package including annual bonus, share scheme, pension and lifestyle insurance
  • Providing first-class training and professional development opportunities
  • Empowering colleagues through employee‑led ambassador networks and Business Resource Groups
  • Offering two paid volunteer days per year to support community initiatives
  • Providing practical benefits: salary sacrifice EV scheme, travel discounts, cycle‑to‑work and parking
Environment + Sustainability
Net Zero by 2030
Emissions Target
Committed to achieving net zero for Scope 1 and 2 emissions by 2030.
£250M Investment
Decarbonisation Funding
Over £250 million invested in decarbonisation initiatives.
10,000+ LEDs
Energy Efficient Lighting
Over 10,000 lights replaced with energy-efficient LED lights.
30 Charger FC
Electric Vehicle Charging
Opened a 30-charger electric forecourt, the first international airport to do so.
  • Achieved Airport Carbon Accreditation Level 4+ 'Transition'
  • Replaced diesel with hydro-treated vegetable oil (HVO) in 300 fleet vehicles, cutting 90% of vehicle carbon emissions (~950 t COâ‚‚/year)
  • Fuel system proven ready for Sustainable Aviation Fuel (SAF) blends during COP26
  • Opened 30-charger Electric Forecourt®—first international airport to do so
  • Working toward hydrogen infrastructure with Airbus, easyJet and Air Products
  • Adopt industry-leading biodiversity net-gain and zero pesticide use by 2030
Inclusion & Diversity
Top 25
UK’s Best Companies
Ranked among the UK’s top 25 big companies to work for in 2024 for workplace quality and inclusivity.
28% Women
Board Representation
28% of board and executive roles are held by women, reflecting gender diversity in leadership.
50% Women
Workforce Representation
Women make up 50% of the overall workforce, demonstrating gender balance in the organization.
Top 35
Industry Ranking
Ranked among the top 35 companies in the leisure and hospitality sector for workplace inclusivity.
  • Strategic goal: increase workforce diversity through recruitment, training and retention practices
  • Ensure colleagues and passengers have equal access and opportunities
  • Employee‑led Business Resource Groups actively advise on workplace inclusion
  • Launched leadership development and apprenticeship programmes aimed at closing gender gap
  • Support colleagues via mentorship programmes, including targeting young women entering STEM/apprenticeships
  • Provide enhanced family‑friendly policies and life/income protection benefits
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