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Ledvance

Customer Service - Product Technical Representative

Company logo
Ledvance
Leading global lighting company spinning off from OSRAM, offering LED, smart & traditional lighting.
Provide technical support for LEDVANCE products to sales and customers.
8d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Westfield, IN
Office Full-Time
Company Size
2,685 Employees
Service Specialisms
Lighting Solutions
Smart Lighting
Sector Specialisms
Residential
Commercial
Industrial
Buildings
Renewable Energy
Smart Homes
Smart Buildings
Infrastructure
Role
What you would be doing
technical support
product database
bid input
salesforce tracking
product training
sales collaboration
  • Collaborates with sales teams to develop and recommend products and services to meet customers' requirements.
  • Maintains product technical knowledge database and documentation.
  • Collaborates with Product Management and Application Engineers to leverage their support and to escalate technical issues.
  • Participates in frequent and advanced training sessions and learning opportunities, product launch webinars, and shares product knowledge with colleagues.
  • Provides pre and post sales technical support and expertise on all LEDVANCE products and services via phone and email to the LEDVANCE sales team, sales agents, and directly to the customer.
  • Provides technical input into bid proposals, projects, and technical documents within the sales process, and identifies additional sales opportunities with existing customers.
  • Utilizes Salesforce.com to track product technical calls and cases.
What you bring
independent
lighting
as
lighting certified
5 years
call-center
  • Position is not eligible for work sponsorship or relocation.
  • Works on problems of moderate to complex scope. Typically, does not refer to established guidelines. Works independently; receives minimal guidance.
  • Position in located in Westfield, IN with a minimum of 2 days per week in-office.
  • Lighting knowledge preferred.
  • Education: AS plus minimum 5 years relevant experience required. Lighting Certified (LC) or willing to become certified with prior product technical and customer service experience preferred.
  • At least 2 years prior call-center experience preferred.
  • Cross references competitor’s products to nearest acceptable LEDVANCE equivalent.
  • Maintains up-to-date and comprehensive knowledge of the organization's and competitor’s products and/or services.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
  • position is not eligible for work sponsorship or relocation.
Security clearance
Information not given or found
Company
Overview
€1.35B Revenue
Annual Income 2023
Generated substantial yearly revenue reflecting company growth and market presence.
140+ Countries
Global Presence
Operates across continents with widespread market reach and customer base.
50+ Branches
Regional Offices
Maintains extensive network through numerous regional facilities.
  • Founded in 2016 as a spin-off, combines lighting expertise with innovation.
  • Portfolio includes LED, traditional lamps, smart luminaires, Human-Centric Lighting, and solar solutions.
  • Projects involve lighting retrofits and smart building integrations across brands.
  • Recent venture into photovoltaics under Ledvance Renewables.
Culture + Values
  • They strive for excellence.
  • They break new ground.
  • They win together.
  • They foster a corporate culture inspired by a proactive approach to business, entrepreneurial freedom, mutual respect, and cooperation based on trust.
  • They communicate openly and directly across all hierarchical, divisional, and departmental levels.
  • Each employee contributes to the success of the company, continuously developing and never ceasing to learn.
  • They resolve issues as a team, not as individual problems.
Environment + Sustainability
68/100 Score
EcoVadis Rating
Received an EcoVadis silver medal with a score of 68/100, placing the company in the 88th percentile globally.
88th Percentile
Global Ranking
Ranked in the top 15% of companies globally by EcoVadis, achieving an 88th percentile ranking.
25% Progress
EPD Target Achievement
Currently achieved 25% of the goal to create EPDs for 80% of the professional luminaire portfolio in Europe.
1M t CO2
减排目标
Committed to reducing 1 million metric tons of CO₂ annually through transport and logistics optimization.
  • 连续EcoVadis评级自2018年起,获得2018年、2021–2023年银牌,2020年铜牌。
  • 目标:截至2026年底,欧洲专业灯具组合80%实现EPDs。
  • 发布首份全球可持续发展报告(2023年6月),涵盖产品设计、供应链与运营、员工、数字责任及可持续发展沟通。
  • 第二份可持续发展报告(2024年9月):推出LEDVANCE LOOP子品牌,以及新品系列EVERLOOP(模块化、可更换组件)和NATURELOOP(≥40% PCR)。
  • 致力于实现净零排放,与联合国SDGs一致;可持续性直接与公司管理挂钩,由首席运营官监督。
Inclusion & Diversity
2023 Global Survey
Employee Satisfaction
A global employee satisfaction survey was conducted in 2023 to measure and implement country-specific initiatives.
  • As a global company, employs people of different backgrounds and views; inclusive environment fosters success.
  • Performance counts equally with personality, regardless of age, origin, gender, sexual identity, disability, religion or ideology.
  • Prohibits discrimination and promotes inclusive leadership style and environment.
  • Fair, transparent recruitment processes — internal and external candidates reviewed regardless of age, origin, gender, sexual orientation, religion, ideology or physical limitations.
  • Onboarding includes Buddy assignment, training plan, feedback during and after probation.
  • Managers provide annual documented feedback and coaching; open mentoring program available regardless of hierarchy or function.
  • Leadership culture expects creation of trust, honesty, open upward feedback, and coaching.
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