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Customer Service - Product Technical Representative
Ledvance
Leading global lighting company spinning off from OSRAM, offering LED, smart & traditional lighting.
Provide technical support for LEDVANCE products to sales and customers.
Collaborates with sales teams to develop and recommend products and services to meet customers' requirements.
Maintains product technical knowledge database and documentation.
Collaborates with Product Management and Application Engineers to leverage their support and to escalate technical issues.
Participates in frequent and advanced training sessions and learning opportunities, product launch webinars, and shares product knowledge with colleagues.
Provides pre and post sales technical support and expertise on all LEDVANCE products and services via phone and email to the LEDVANCE sales team, sales agents, and directly to the customer.
Provides technical input into bid proposals, projects, and technical documents within the sales process, and identifies additional sales opportunities with existing customers.
Utilizes Salesforce.com to track product technical calls and cases.
What you bring
independent
lighting
as
lighting certified
5 years
call-center
Position is not eligible for work sponsorship or relocation.
Works on problems of moderate to complex scope. Typically, does not refer to established guidelines. Works independently; receives minimal guidance.
Position in located in Westfield, IN with a minimum of 2 days per week in-office.
Lighting knowledge preferred.
Education: AS plus minimum 5 years relevant experience required. Lighting Certified (LC) or willing to become certified with prior product technical and customer service experience preferred.
At least 2 years prior call-center experience preferred.
Cross references competitor’s products to nearest acceptable LEDVANCE equivalent.
Maintains up-to-date and comprehensive knowledge of the organization's and competitor’s products and/or services.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
position is not eligible for work sponsorship or relocation.
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