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Facility Executive - Technical

Cushman & Wakefield

A global commercial real‑estate firm delivering services from leasing to asset and facilities management.

Oversee HDFC Tower 5 technical/facilities ops, ensuring service, compliance, vendor, cost mgmt.

9d ago

Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)

Full Time

Mumbai, Maharashtra, India

Onsite

Company Size

52,000 Employees

Service Specialisms

Advisory & Transaction Services

Capital Markets

Corporate Solutions

Facilities Management

Global Occupier Services

Investment Management

Project & Development Services

Valuation & Advisory

Sector Specialisms

Industrial

Logistics

Public Sector

Rail

Healthcare

Hospitality

Office

Investor

Role

What you would be doing

hvac

fire safety

bms

cctv

vendor management

invoice processing

Maintain CSAT on monthly basis.
Conduct monthly Site Risk Assessments of the site as per SOW agreed between both the parties
Oversee Technical activity on availability of MEP Equipment at all times . Any abnormalities are to be reported to HDFC SPOC with suitable Plan of Action
Support Transition team in seamless HOTO of the Facility
Assist the Cluster manager to meet client’s requirements.
Deliver high quality, prompt and courteous Services in support of customers’ business needs. To liaise with the HDFC SPOC regarding matters on delegated levels of authority.
Initiate training session on technical service with SME technical (C&W) periodically.
Establish Suitable KPIs for the Team members and review every quarter for performance evaluation.
Ensure timely submission of Invoices, Returns and relevant Documents.
To monitor delivery from approved supplier and ensure they follow the SLAs.
Maintain Decorum, Discipline and highest level of standards at the site.
To liaise with contractors, collect quotations and prepare quotation analysis.
To liaise with vendors on contract renewal
Implement and monitor the Procurement process for consumables and goods in agreement with HDFC Bank Ltd policy and procedure.
To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assets
Initiate Daily, Weekly and Monthly Meetings with HDFC SPOC and take follow ups on the Minutes of the Meetings till closures.
To compare, evaluate and recommend vendors
Monitor the process of reporting and follow up of requests & complaints from HDFC staff stationed at the building to HDFC SPOC.
Manage and Supervise process of Technical and Soft Services is followed to ensure a safe , healthy & hygienic working environment.
Recommend and support C&W Site Technical Manager Manager /Cluster Manager/Ops Head for HDFC Account on Site’s Critical Operations and deliverables.
Manage/Supervise and monitor the functions of HDFC Gigaplex, Tower 5 facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV, FAPA System and any other activity as instructed by HDFC SPOC under purview of Contract.
Advise HDFC SPOC on additional purchase.
Ensure all Audits assigned for the site are completed as per Calendar.
To make recommendations for approval. Manage Vendors registered with HDFC and submit report on the transactions with them to HDFC SPOC
Implement and monitor the invoice processing system for all kinds of supplies/services managed by C&W in accordance with HDFC Bank Ltd policy and procedures.
To control expenses according to the approved budget and report any adhoc/non-predictable expenses item to management and HDFC SPOC
Implementing C&W processes and systems.
To keep and revise the existing contracts with different vendors
Ensuring Accident Log is kept up to date
Implement safe working systems.
Creating a forum for feedback from HDFC Employees stationed at HDFC Gigaplex , Tower 5 and ensure that feedback is taken regular intervals and use it to improve the service delivery standards.
Adherence of PPM schedules for technical services is on time and implemented as per C&W guidelines.
Follow up on service level and report to the client.
Review reports on engineering systems operation and maintenance.
Supervise in coordination with HDFC Infra team on closures of SNAGs on weekly basis.
Adapting C&W processes and systems to meet local requirements and agreeing with HDFC SPOC .
Cost Analysis report to be submitted with optimization on pilferages .
Reporting H&SE statistics and incidents in Monthly Report.
To achieve the timely and efficient delivery of C&W - PMSI to HDFC Bank Ltd , Gigaplex, Tower 5, in support of their business needs in accordance with the service levels and Key Performance Indicators.
Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.
To ensure that the FM team follow the process and invoices trackers are maintained .
Delegate additional duties to the team as and when required by the HDFC SPOC
Ensure all Documentation, Site Compliance / checklists pertaining to Daily/Weekly /Monthly are maintained by staff.
Training staff on processes and systems.

What you bring

spoc