Fire Service Technician

Description

• Obtain customer signature upon completed service call assignment.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
• Maintain truck inventory to ensure timely response to customer needs.
• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Provide quotes to support recommendations and solutions.
• Position involves the programming of fire alarm, security, and access control system panels.
• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
• Retain any licenses that are required by National, State and Local codes.
• Responsible for contacting customer representative and ascertain equipment/systems problems.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

Requirements

• Ability to work flexible hours including weekends to meet customer requirements.
• Experience CCTV and IT and IP networks a plus.
• A good working knowledge of computers is necessary.
• Ability to follow verbal and written instructions.
• Technical training preferred
• Candidate must possess excellent written/verbal communication and outstanding customer service skills.
• 3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems
• NICET II preferred
• Must be able to interpret blueprints, diagrams and specifications.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
• Possess a valid driver’s license and driving record that meets company requirements.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc

Benefits

• Global Advancement Opportunities
• Medical/Dental/Vision insurance
• Employee Assistance Program
• Short-Term and Long-Term Disability
• Company Vehicle (as applicable)
• 401(k) savings plan with company match
• Wellness Program
• Competitive Starting Pay
• Overnight travel may be required.
• Comprehensive Benefits
• Life Insurance
• Referral Bonuses
• Paid Training
• Health Savings Account (HSA)

Training + Development

Interview process

Visa Sponsorship

Security clearance