Business Analytics

overall support of SLA performance reporting & monitoring.

Communicate progress on assigned initiatives to management and customers of the initiatives.

Delivering BI/ analytics small solutions in a pro-active and timely manner based on assigned

Proactively identify efficiency opportunities in existing business as usual reporting/ ad hoc

Review of SLA client contracts placed a central repository as needed & approve and maintain

change requests for seamless delivery of performance reporting in timely manner.

reporting and implement automated solutions demonstrating time and productivity gains.

Design and devise solution for small to complex BI delivery projects, including identifying static

Create and establish and modify current processes working with different company

Manage and take end-to-end ownership the company's SLA driven client performance reporting.

with offline and online data sources while working with technology for “end state” solutions

working directly with internal and external customers

demonstrated experience in driving operational metric reporting/MIS and improvements while

Adaptability, multitasking without impacting quality, ability to handle pressure, changing

Understand KPIs used in SLA Client Reporting, technology and source system behind each KPI

Able to understand code & process for technologies like Qlik, oracle or SQL that will be useful in

SAS experience is a PLUS.

Comfortable building sustainable yet tactical solutions in spite of lack of enterprise solutions

and able to debug independently if any issues in these metrics used in SLA client reporting

Ability to work and help promote change within the department and across networks effectively.

Able to balance tactical day-to-day delivery of MIS with new MIS/BI builds.

Visualization needed to be able to provide actionable insights.

(e.g. Excel/Access) and dynamic (e.g. SQL, Oracle) data sources, alignment to business

Knowledge/ prior experience of Operations, Health Insurance.

AWS (Amazon Web services) experience is a PLUS.

Microsoft SharePoint skills and experience are PLUS.

Excel Power Query & Power BI experience is a PLUS

The Business Intelligence/Analytics is responsible for Design, Development and Testing of Operations Analytics. Demonstrates ability to interpret and refine customer requirements and effectively fulfills information needs using available business intelligence and analytical tools and techniques or through development of ad hoc queries and or macros.

Must have strong Qlikview, Tableau, SQL, Excel, and Microsoft Access experience.

Must possess strong organizational, problem solving and analytical skills.

Ability to interpret data to understand key drivers for results and principal factors leading to the

equivalent is preferred

Bachelor’s degree in Computer Information Systems, Business Administration, or

Strong, clear and concise written and oral communication skills.

5+ years of Programming experience.

insights to business leveraging existing tools/ capabilities with sustainable solutions.

SLA driven and needs extensive collaboration between data & analytics, operations, client

Knowledge/ prior experience of Operations, Health Insurance strongly preferred with

Senior leadership communication skills.

Experience: 5-13 years