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IT Support Specialist
Woolpert
Provide advanced IT support, troubleshoot hardware/software, and manage assets.
7d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Sydney, New South Wales, Australia
Office Full-Time
Company Size
1,200 Employees
Service Specialisms
Architecture
Engineering
Consulting
Geospatial
Asset Management
Aviation Design Service
Landscape Architecture
Planning
Sector Specialisms
Land Survey
Construction Survey
Geospatial Advisory
Laser Scanning
Modelling
BIM
Engineering
Architecture
Role
What you would be doing
helpdesk support
issue resolution
tier1 support
tier2 support
client calls
email support
- Responding to phone calls and e-mails through the Helpdesk from clients and internal staff regarding technical support issues (remedial or add, move and change)
- Managing and resolving first and second tier level IT support requests
What you bring
troubleshooting
lan/wan
cloud
acs certified
it degree
4+ years
- Troubleshooting issues related but not limited to software, hardware, servers, routers, firewalls, peripherals and networking equipment.
- Working understanding of LAN and WAN environments and technologies
- Experience with cloud technologies
- Certified Professional of the Australian Computer Society
- Tertiary qualifications or equivalent in IT
- 4+ years of experience with relevant responsibilities.
- MS365 qualifications
- Looking after your wellbeing? Woolpert employees and their immediate family members have access to our confidential Employee Assistance Program, along with our discounted voluntary corporate health insurance through Bupa.
- Want to earn long-term rewards that reflect your impact? Woolpert’s Principal Program gives employees the opportunity to become stakeholders in the company and benefit directly from its growth and success.
- Thinking of advancing your studies? Woolpack members wanting to continue their formal education with role related courses have access to reimbursements and study leave options to assist with their studies.
- Want to make the most of your salary? Woolpert offers novated leasing and salary sacrifice options to help you get more value from your income.
- Need flexibility with where you work? Woolpert supports hybrid work arrangements—two days from home and three in the office, subject to operational needs.
- Want surety for your income? Woolpert employees benefit from automatic Salary Continuance Insurance provided by the company.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass a pre‑employment police background test.
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Company
Overview
Over 100 years
Years in Existence
Evolved from a local surveying firm to a nationally recognized leader in geospatial, architecture, engineering, and environmental services.
- With a focus on innovation, the company provides comprehensive solutions for a wide range of industries, including aerospace, energy, and government.
- Specializing in geospatial technology, the company uses cutting-edge tools and methods to deliver data-driven solutions that drive projects forward.
- Their portfolio includes large-scale projects such as airport expansions, energy infrastructure, and sustainable urban developments.
- The company has a deep understanding of both public and private sector needs, tailoring its approach to deliver precise, actionable insights for each client.
- Known for its commitment to delivering high-quality results, the company is frequently called upon for complex and large-scale infrastructure projects.
- One standout feature is its ability to integrate multiple service areas—geospatial, architecture, engineering, and environmental—into seamless, all-encompassing solutions.
- Supportive
- Focused
- Progressive
- Industry-leading
- High-performing
- Balanced
2030
Carbon-Neutral Goal
Aims to achieve carbon neutrality in Scope 1 and Scope 2 greenhouse gas emissions by the year 2030.
- Integrate sustainable and resilient design principles into both client and internal projects
- Carbon reduction policy in place across firmwide operations
- ESG program includes consideration of environmental impacts in community engagement and service delivery
50% diversity hires
2021 new hires
Half of all new hires in 2021 were diversity hires.
4.6/5 D&I rating
Glassdoor score
Achieved a 4.6/5 diversity and inclusion rating on Glassdoor, with approximately 202 reviews.
30% student interns hired
Summer program success
30% of summer student program participants were converted into full-time employees in 2021.
50 global students
Summer 2022 program
Hosted the largest summer student program in history, welcoming 50 global students.
- Partnered with HBCUs (Jackson State, Central State, South Carolina State) for internship and research programs
- Supports diversity mentorship: Diversity Partner Mentorship Program identifies roles for diverse business partners
- Inclusive succession planning via individual development plans and leadership grooming for diverse talent
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