Resident Experience Associate (Tues-Sat 2p-10p)

Description

• Playing an active role in making certain the community is impeccable
• Contributing to desired occupancy levels by coordinating tours of the community with the leasing team
• Generating awareness, interest and excitement via social media
• Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
• Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
• Planning and executing meaningful events and activities that engage residents and foster a sense of community
• Solving problems and providing timely assistance to residents and prospects with care
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Jumping in and covering for team members when needed
• Solving problems for your customers and treating them like you would your best friend

Requirements

• Meticulously following up with everyone
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)
• Outstanding communication skills, both written and verbal
• 2+ years’ experience in a hospitality, retail, travel or hotel environment
• Competent with various software, apps and computer programs
• A sharp professional appearance
• An eye for detail and a knack for anticipating a customer’s needs

Benefits

• Retirement planning. We offer a 401k program with a company match.
• Tuition reimbursement. Plus, many other programs to support career development and growth.
• Working weekends or evenings depending on the shift
• Competitive compensation.
• Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
• Paid leave. We provide 20 days of paid time off plus holidays.

Training + Development

Interview process

Visa Sponsorship

Security clearance